Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 137 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 125 reviews)); "Good benefits and lots of social gatherings" ((in 104 reviews)); "Great work life balance made possible" ((in 80 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 69 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 19 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Poor training" ((in 7 reviews)); "hours are long but fair for full time" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,299 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Feb 27, 2025

Great product but lots of churn of customers as of recent.

Account executive

Recommend

CEO approval

Business Outlook

Pros

Smartsheet offers a solid product with extensive integration capabilities. Despite experiencing some customer churn, the overall customer base remains strong, and those who use Smartsheet absolutely LOVE it. The talent on the Solution Engineering team is top-notch, providing exceptional support. There are ample resources available to assist with discovery, demos, and execution, ensuring success on the job.

Cons

The pay at our company is unfortunately not competitive with the market, typically falling around $10K less than our competitors. The shift to comply with Washington State laws has resulted in Account Executives becoming hourly employees, leading to the removal of unlimited PTO. Managers often find themselves in their roles without proper mentorship, which can lead to challenges in team guidance and development. While it's good that some underperforming leaders have departed (including some Directors/VPs) since the company went private, morale remains low. There's a noticeable lack of camaraderie among internal teams within divisions. There's a significant focus on the Enterprise sector, leaving other divisions feeling unsupported and neglected at times.

Smartsheet Response

1y

Thank you for taking the time to leave a review. We are incredibly proud of the talent that we have at Smartsheet. Every year, we review our compensation plans to ensure that we remain competitive in the market. To comply with the revised Washington State Labor Laws enacted on January 1, 2025, certain changes were required. With regard to your feedback on our managers and training/mentorship our Talent Development team has training and tools for managers that live within our Manager Development Center. We are actively working to better promote resources. We appreciate all of your feedback and wish you the best in your next endeavor.

4.0

Feb 27, 2025

Smartsheet Accounting

Accounting manager

Recommend

CEO approval

Business Outlook

Pros

Remote position with seemingly good pay for the industry.

Cons

Accounting ops are very manual and time consuming. Systems don’t seem to support efficiency and no budget to use to outsource any accounting estimates/processes.

Smartsheet Response

1y

Thank you for your feedback! We’re glad our compensation remains competitive in our industry, and that you enjoy remote work at Smartsheet. Input such as yours helps us to identify where we need to improve and focus our efforts, and we appreciate that you took the time to share.

1.0

Feb 25, 2025

Concerns About Management Sales Practices

Account executive

Recommend

CEO approval

Business Outlook

Pros

The healthcare benefits are reasonable, and the company offers a remote work option.

Cons

As an experienced sales professional, I was unjustly compelled by management to increase the customer's renewal by over 50%. When I voiced my objections, I was placed on a Performance Improvement Plan (PIP). I was left to convey this significant price hike to a long-standing customer in Boston, MA, without any support from management. Predictably, this did not go over well with the customer. My manager, who benefited from meeting his targets at the customer's expense, was promoted, while I was terminated.

Smartsheet Response

1y

Thank you for your honesty and feedback. We’ll be sure to share your feedback with the appropriate team.

Viewing 244 - 246 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

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Reviews by job title

Great product but lots of churn of customers as of recent.

Smartsheet Accounting

Concerns About Management Sales Practices

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