Is Sorenson Communications a good company to work for?

Sorenson Communications has an overall rating of 3.1 out of 5, based on over 675 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 36% of employees would recommend working at Sorenson Communications to a friend and 32% have a positive outlook for the business. The best reviews about Sorenson Communications have been left by employees working as Trainer , Leiter Kundensupport / Betriebsleiter and Video Interpreter .

Does Sorenson Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Sorenson Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Sorenson Communications. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Sorenson Communications?

36% of Sorenson Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sorenson Communications 3.6 out of 5 for work life balance, 3.0 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Sorenson Communications?

Captioning Agent (102) , Interpreter (28) , Captioning Agent (CA) (27) , VRS Interpreter (22) , Sign Language Interpreter (20) , Caption Agent (19) , Video Interpreter (19) , Operations Coordinator (17) , Video Relay Interpreter (16) , Communications Assistant (12) , Leiter Kundensupport / Betriebsleiter (12) , Trainer (12) , Account Manager (11) , Captioning Assistant (9) , Customer Service Representative (9)

What are the pros of working at Sorenson Communications according to real employee reviews?

"Flexible work from home." ((in 34 reviews)); "Flexible Hours (I was able to complete schooling and switch my schedule around to fit each semester's hours)" ((in 33 reviews)); "Great for people who are introverts!" ((in 31 reviews)); "Flexible schedule and at" ((in 30 reviews)); "Benefits were good." ((in 20 reviews))

What are the cons of working at Sorenson Communications according to real employee reviews?

"Management was poor." ((in 48 reviews)); "low pay and not very flexible on scheduling" ((in 40 reviews)); "Annual layoffs and no solid understanding of the company's core business and strengths." ((in 15 reviews)); "NO raise in many many years." ((in 14 reviews)); "Poor leadership and internal communication" ((in 8 reviews))

What are employees saying about Sorenson Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sorenson Communications layoffs and their outlook for job security at Sorenson Communications in 2026.

What are the top reviewed Sorenson Communications locations?

Salt Lake City , Taylorsville , San Antonio , Henderson , Scottsdale , Rochester , Las Vegas , Tucson , Colorado Springs , Austin , Meridian , Atlanta , Dallas , Houston , San Diego , Denver , Tampa , Saint George , Orem , St. George , Saint Paul , Cincinnati , Riverside , Boise , Kansas City , New York , Oklahoma City , Los Angeles , Vancouver , Orlando

Sorenson Communications reviews

3.1

36% would recommend to a friend

(656 total reviews)

Paget Alves

27% approve of CEO

32% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (656 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 656 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

656 reviews

3.0

Jul 6, 2023

Used to be a great company to work for.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Used to be a stable, consistent company to work for backed by the FCC.

Cons

Post buyout of the company; the leadership has proved to be erratic and illogical with their desperate attempts to become independent of FCC funding.

4.0

May 14, 2023

Decent job BUT Beware you may be laid off without any warning

Captioning agent

Recommend

CEO approval

Business Outlook

Pros

Great training and support throughout. You basically sit at a computer with a headset and repeat the customers' words you hear verbatim into a voice to text software on your screen and edit any mistakes that may come up. I had the option to work from home when Covid happened and it was really laid back. They offer part time benefits and will automatically enroll you in a 401k (at least they did when I was there). This is a good job for introverts who don't want to face customers while still getting to help people. You get help hard of hearing people with important calls and help them stay more connected to loved ones.

Cons

On January 25, 2023 I was laid off without warning after almost 5 years of employment. That day I just received an email stating there was a reduction in workforce and no longer had a job. The company did this to 100s of employees in 3 different states. Be cautious working here, there is no job security. Other cons: can be mind-numbing sitting at a computer all day repeating conversation. You must pass test calls and maintain time adherence or you will get reprimanded, some managers and supervisors can be quite picky with the way you do things, but this really just depends on who you get, I had some really cool ones luckily. There is little opportunity for growth or promotions in the company and raises are practically non-existent. Not really a career, more of just a job.

2.0

Oct 25, 2022

Easy Job

Team leader

Recommend

CEO approval

Business Outlook

Pros

not physically demanding good benefits

Cons

stressful at times with faulty technology a lot of work for very little pay no annual raises

Viewing 31 - 33 of 656 Reviews

Jobs at Sorenson Communications

Videophone Customer Care Agent, Tier 1 (Remote)

Manager of Growth Marketing B2B

Senior Manager of Revenue Operations - Remote

District Field Manager (West Region) - Remote

ASL Technology Research Internship – ASL Linguistics (6 months)