Sorenson Communications reviews

Management has lost connection with the interpreting profession and the values of the Deaf community. The skill threshold for hiring has been lowered. Staffing focuses on filling jobs, not on best fit, credential, or skill needed. Management is trying to create a corporate industry in a profession based *in* the community, and dictate consumers access from the top down. Wild fluctuations in demand create unreliable hours. While the vision and mission may be good, you need the community and the professionals to trust you, and that trust is being completely eroded. Standards of the profession are being warped by corporate policy, setting the profession back 25 years worth of progress. They are at the point of letting go any dead weight so if you don't make yourself useful, your chances of continuing are slim, much less advancement.

Ever since Jorge became CEO, the company is going steadily downhill. I was let go with 2 hours notice in a company wide layoff where they let multiple states at a time go. They kept captioners who were steadily making low scores, captioners notorious for call avoidance, captioners who hadn't come to work in over a year, but let hundreds of hard working people go. I've heard now that they are incorrectly dispositioning calls to get more money at the end of the year. They introduced a horrible tiered PTO/ATO system before i left, where if you were in a certain category, you could only work X amount of hours. These categories were determined by scores, etc. This company pretends to care about its employees and their users, but it's all about the almighty dollar there. Thanks Jorge, you're the worst.