They literally let go hundreds of people (CA's, TLS's, managers) over a Zoom call in at least CO and AZ, unsure about the others, but possible. They even had the gall asking people on their days off to clock in for a mandatory meeting just to tell them they're being let go. Your performance literally doesn't matter. I was >95% monthly average on CLEARs for at the least the last few months, no write ups, always good on attendance, but none of that mattered. What really irks me is just last year they were talking about how they wanted to expand into Europe or whatever, but now they're "reducing workforce"? Which doesn't even make sense as idle times were AT BEST 10-15 seconds during the day. I know this company wants idle times to be literally zero seconds, but that's very not good for people actually doing the captioning. But it doesn't affect the higher ups who don't caption, so they don't care. Rising expectations while using terrible tools. How can you expect perfection out of people using bad software? You can have so many words be an issue with your profile, and yet somehow it's always your fault, never their "perfect software that never has any issues ever". They also recently implemented a "super cool" rating feature where randomly after a call, the customer can rate basically on a scale of 1-4 how good the captioning was, and if your monthly rating is below a certain amount, you'll get surprise remote monitor by management. Problem is, so many of these people think it's the "worst service ever" if even one word out of 10,000 misprints that you had no control over, so what is even the point of having the ratings? You'll never get a raise (even though it's desperately needed as pay is abysmal), and very very unlikely to get a promotion. You quite literally have a higher chance of winning the lottery. This place also participates in some shady things. There was an email sent out last year to basically all the CA's about organizing, and had a name of a Facebook group to join. I never joined, but kept an eye on the numbers. About a month or two later, after quite a few people joined, the group suddenly vanishes, and many of the CA's the email was sent out to were no longer employed there. Rather suspicious, if you ask me. Also, this company beats you over the head with how "diverse" they are and how much they "care", but like every other company, they're all talk.
