Is Sorenson Communications a good company to work for?

Sorenson Communications has an overall rating of 3.1 out of 5, based on over 675 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 36% of employees would recommend working at Sorenson Communications to a friend and 32% have a positive outlook for the business. The best reviews about Sorenson Communications have been left by employees working as Trainer , Leiter Kundensupport / Betriebsleiter and Video Interpreter .

Does Sorenson Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Sorenson Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Sorenson Communications. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Sorenson Communications?

36% of Sorenson Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sorenson Communications 3.6 out of 5 for work life balance, 3.0 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Sorenson Communications?

Captioning Agent (102) , Interpreter (28) , Captioning Agent (CA) (27) , VRS Interpreter (22) , Sign Language Interpreter (20) , Caption Agent (19) , Video Interpreter (19) , Operations Coordinator (17) , Video Relay Interpreter (16) , Communications Assistant (12) , Leiter Kundensupport / Betriebsleiter (12) , Trainer (12) , Account Manager (11) , Captioning Assistant (9) , Customer Service Representative (9)

What are the pros of working at Sorenson Communications according to real employee reviews?

"Flexible work from home." ((in 33 reviews)); "Flexible schedule and at" ((in 31 reviews)); "Flexible Hours (I was able to complete schooling and switch my schedule around to fit each semester's hours)" ((in 29 reviews)); "Great for people who are introverts!" ((in 28 reviews)); "Great Benefits if your are FT." ((in 20 reviews))

What are the cons of working at Sorenson Communications according to real employee reviews?

"Management was poor." ((in 49 reviews)); "low pay and not very flexible on scheduling" ((in 39 reviews)); "Annual layoffs and no solid understanding of the company's core business and strengths." ((in 13 reviews)); "NO raise in many many years." ((in 12 reviews)); "Poor leadership and internal communication" ((in 7 reviews))

What are employees saying about Sorenson Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sorenson Communications layoffs and their outlook for job security at Sorenson Communications in 2026.

What are the top reviewed Sorenson Communications locations?

Salt Lake City , Taylorsville , San Antonio , Henderson , Scottsdale , Rochester , Las Vegas , Tucson , Colorado Springs , Austin , Meridian , Atlanta , Dallas , Houston , San Diego , Denver , Tampa , Saint George , Orem , St. George , Saint Paul , Cincinnati , Riverside , Boise , Kansas City , New York , Oklahoma City , Los Angeles , Vancouver , Orlando

Sorenson Communications reviews

3.1

36% would recommend to a friend

(656 total reviews)

Paget Alves

27% approve of CEO

32% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 656 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

656 reviews

1.0

Jan 27, 2017

Scary place to work!

American sign language interpreter

Recommend

CEO approval

Business Outlook

Pros

It's a great place to work if you like to play mind games, and be lovingly micro-managed! Also, they have really nice customers!

Cons

Working there will destroy brain cells and shorten your life. But what an adventure while it lasts!

3.0

Jul 13, 2016

Operations Coordinator

Operations coordinator

Recommend

CEO approval

Business Outlook

Pros

The company is working toward better work-life balance for its full-time employees, and with this, some flexibility in scheduling is becoming available.

Cons

As an Operations Coordinator, you are usually the only one in your department at your location. It can be lonely. Ops are also viewed as "management" by some and very much not so by others, so it can be confusing to find your place. It's difficult to not feel like a secretary. Over all, the biggest con is Ops are encouraged to speak up but are punished and talked to as soon as they do. I do not think things will change for Ops until there is some change in upper management.

1.0

Sep 10, 2025

Poor leadership, lack of strategic direction

Sr. director

Recommend

CEO approval

Business Outlook

Pros

Caring people in Operations with true purpose to support the deaf and hard of hearing population

Cons

Head of Technology org leads with fear and insecurity. Private equity owner looking to exit which leads to lack of direction, shifting prioritizes and ongoing layoffs

Viewing 16 - 18 of 656 Reviews

Jobs at Sorenson Communications

Manager of Growth Marketing B2B

Videophone Customer Care Agent, Tier 1 (Remote)

Senior Manager of Revenue Operations - Remote

District Field Manager (West Region) - Remote

ASL Technology Research Internship – Pose Extraction (2-6 months)