Sovos reviews

Thank you for taking the time to share your feedback and for recognizing the hard work our teams put into delivering quality solutions for our clients. That dedication is something we deeply value and work to support every day. I hear your concerns about the leadership transitions and organizational changes over the past couple of years. Change is never easy, especially when it affects team structures and processes. While these shifts were made with the intent to better position us for growth and improved client service, I recognize that the execution hasn't felt smooth for everyone, and that some employees have felt the impact of those decisions. Your perspective on the need for better controls and communication during transitions is valuable feedback. Your point about valuing frontline employees resonates strongly with me. The people who interact with our clients daily are the heart of what makes Sovos successful. We continuously monitor how we can improve our internal support and create an environment where our teams can do their best work. I'd welcome the opportunity to discuss your experience further if you're open to it. Please feel free to reach out to me directly. Alice Katwan - President, Revenue