Sovos reviews

Thank you for your honest and detailed feedback. We’re incredibly proud to hear that your experience with our customer-facing teams, across Sales and Support, was so positive. The dedication, passion, and excellence of our people are what truly make the difference for our customers, and we’re grateful for your recognition of that. We also want to acknowledge the challenges you raised. Navigating change, whether it’s leadership transitions, evolving strategies, or internal systems, can be difficult, and we understand how that can affect both employee morale and the customer experience. Your feedback is a powerful reminder of how important it is to balance ambition with clarity, resources, and focus. We're actively working to streamline our operations, modernize internal systems, and ensure our teams are equipped to deliver on our commitments without being overextended. These improvements won’t happen overnight, but they are underway, and we remain committed to listening and adjusting where it matters most. Thank you again for your contributions and insights. We truly appreciate the passion you brought to the organization and wish you all the best in your next chapter. Alice Katwan - President, Revenue

Thank you for sharing your feedback. We're glad to hear you experienced a positive work-life balance during your time here. That’s something we take seriously and strive to maintain for all employees. We also want to acknowledge your concerns regarding our global workforce strategy. Our goal in building a diverse and international team is not about replacing talent but about strengthening our capabilities to support our customers around the world. We value the contributions of every employee, regardless of location, and make staffing decisions based on the long-term needs of the business, always with thoughtfulness and care. That said, we understand how these changes can feel, and we’re committed to clearer communication and more transparency about how and why those decisions are made. We appreciate your perspective and your time with us, and we wish you continued success in your future endeavors. Gregg Spratto Chief Operating Officer