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      Spokeo

      Engaged Employer

      Spokeo reviews

      3.5

      61% would recommend to a friend

      (168 total reviews)
      avatar

      Harrison Tang

      72% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      Spokeo has an employee rating of 3.5 out of 5 stars, based on 168 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spokeo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      168 reviews
      1.0
      Feb 27, 2019

      Poor middle management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Snack - Free lunch - Good Insurance - Founders and C-level at least are trying very hard to stir the company to the right direction

      Cons

      - C-level are very disconnected from what is really going but at the same time trying very hard to be involved - Endless meaningless meeting where middle management trying to put up an act in front of the C-level when there is really not much going on - Incompetent directors and VP level managers

      avatar
      Spokeo Response
      7y
      Thank you for making time to share some of your views here. Spokeo has a great history as a boot-strapped, founder-led company for over 12 years. Aside from the great perks you mention, the active involvement and leadership of the executive team remain a key component of the company from launch to now. As Spokeo has grown and is now taking on even bigger opportunities, the need is front and center: from redefining a function’s operational excellence to expecting more from people leaders. Spokeo is definitely holding more meetings: ranging from training workshops to discussions openly questioning the best solution to a problem and to holding follow-up meetings to gain alignment on a crucial issue. We are electing to work harder at understanding each other rather than making assumptions. The importance to us of socializing, educating, and then communicating means an investment of time to understand and align on things. We want to bring everyone at Spokeo along on and to have a voice in our mission to make the world around us more transparent.
      1.0
      Jan 3, 2019

      They make you think it's an amazing place to work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch everyday and fully stocked break room.

      Cons

      Poor business practices. Customers call pissed all the time because they lie about the subscription. Then the reps have to try to refund the least amount of money possible.

      avatar
      Spokeo Response
      7y
      Thank you for your feedback. Our Customer Care team is the first point of contact for many Spokeo customers, and the team endeavors to facilitate a positive and successful Spokeo customer experience. We strive to provide a unique and customized experience for anyone that reaches our contact center, and our Customer Care team continues to find new ways to improve this process while keeping customers’ needs and satisfaction in mind. We will consider your feedback as we work to improve our process and service.
      1.0
      Dec 5, 2018

      0 stars

      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      none. zero. zip. zilch. nada.

      Cons

      This job made me completely miserable. I don't know how I put up with it for so long. The website is garbage and their business practices are slimy. Every day I was giving the same tired excuses to angry customers over and over and I could never actually fix their problems because SPOKEO is the problem. Please Christ do not work here. It is hell.

      avatar
      Spokeo Response
      7y
      Thank you for your feedback. We value all the hard work that our Customer Care (CC) Representatives contribute to our team and recognize the importance of them being the first point of contact to our customers. This past year, we’ve created the Customer Experience (CX) team dedicated to implementing product improvements based on the valuable feedback collected from the Customer Care team. Together, both the CC and CX teams have made impactful changes and will continue to collaborate to address customers concerns efficiently.
      Viewing 67 - 69 of 168 Reviews
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      ReviewsSpokeo reviews

      Glassdoor has 178 Spokeo reviews submitted anonymously by Spokeo employees. Read employee reviews and ratings on Glassdoor to decide if Spokeo is right for you.