State Farm reviews

Angry customers, angry customers... did I mention angry customers? Always on phones and never know WHO you are going to get on the line. Ridiculous metrics. Not everyone can take call after call after call for two hours straight... sorry! Again angry/rude customers whether State Farm policyholders or not. A lot of policyholders yelling at you and saying they are going to switch insurance companies like it's YOUR fault! Um... think again!! Glad I left this super stressful, awful position!

There's no such thing as work/life balance at a call center. Regardless of what is said. Long weekends are REQUIRED!! It's apparent that State Farm hires anybody. It can feel like a high school setting most of the time. If there is advancement in the company not many go on to do so. Unfortunately a lot of that has to do with management. To apply to any job outside the position your working in currently it has to be ok'd through them. While there are some talented people that work in management there's a few that are quite immature. There's a "clique" atmosphere in management. Especially in the Atlanta hub I'm in. The Atlanta hub management can crowd around and become so loud you can barely do your job. There's nothing that funny or the convo itself shouldn't be that loud. Not to mention management will pick and choose who they want to "advance" vs those who are interested but are forced to stay where they are. The word micromanage is accurate to the 20th power. Those changes that continue to go forth from the "higher ups" have made basic things extremely harder than they should be. 5 minutes and 15 secs is not enough to take care of business for a customer. Under any circumstances. There was a time you really had to mess up to get fired from State Farm now with policy changes anybody can be fired at the drop of a hat.