Pretty much everything else. Low starting pay compare to every other insurance company, and they try to work you to death for that pay. Unreasonable expectations. They want all of your time, even your weekends when OT becomes mandatory. If OT isn’t mandatory, and you just want to work some extra hours to supplement your pathetic check, they make it mandatory to work a weekend shift in order to work ANY OT at all. Low morale. Impossible workload. Incompetent team managers that cannot do the most basic jobs of the associates but are expected to help solve problems. Team managers only care about themselves and metrics. They’ll like you when you’re making them look good, but if you have a problem, don’t expect any sympathy let alone an actual solution. Incompetent corporate that doesn’t understand how total loss claims would or the environment in the actual call center. They make everything worse and harder than it has to be. Job isn’t as secure as it used to be. Business is going through a lot of changes and everyone is on edge. Can’t change departments even for a really good reason without supervisor permission. You’re basically held hostage.
