Stitch Fix reviews

3.3

50% would recommend to a friend

(2,811 total reviews)
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Matt Baer

59% approve of CEO

31% positive business outlook

Stitch Fix has an employee rating of 3.3 out of 5 stars, based on 2,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stitch Fix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
2.0
Sep 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Remote, can set own hours, a fun creative outlet, solid training

Cons

The role is not as flexible as the management wants to make it out to be- we schedule 2 weeks in advance and there is limited ability to change that schedule if something comes up. The metrics that stylists are evaluated against are very dependent on the health of the inventory and the inventory has had many challenges in 2018, but we are told to get creative and style anyway even though it may not be great for the client. The role is sold as something that can be done along side of a full time job (and I've read several interviews that reference the fact that they hire lawyers, doctors, and other professionals as stylists). It is very difficult to style at night and on weekends- both because 15 hours (the minimum) eats up a significant amount of evening and weekend time, but also because the warehouses are closed so it can be very tricky to style a client with a long list of avoids and very specific requests within the very limited time that we are given (14.25 min to review the style profile, pick pieces, and write a note). Managers who have never managed people. They are nice people, but are not equipped to mange a team effectively. Communication from leadership around issues comes across as disingenuous and fake. I can think of at least one instance where there was a major change related to part time employee sick time that was flippantly announced via an email/company wide message board. The original communication didn't address some key questions that were raised. There also isn't an effective way internally for stylists to share honest thoughts about how things are handled (the managers act as big brother and will email about comments that you liked- I wouldn't dare share my honest opinion in the forums even thought I should be able to professionally and tactfully share).

2.0
Aug 9, 2018

Needs Improvement

Recommend
CEO approval
Business Outlook

Pros

Work from home Somewhat flexible hours Creative Can be really nice building positive relationships with clients Positive culture

Cons

Unrealistic expectations to achieve tasks in allotted time There are frequent issues with inventory and technical glitches which add frustrating barriers to reaching these expectations The pay is not in line with skill set required 10 minute breaks every 3 hours worked are “optional” and are not factored into paid hours worked Not enough time outside of styling to complete reading and responding to email communications, reading and giving true care to feedback from clients, raising “escalations,” taking occasional surveys, reading posts about the aforementioned technical glitches and inventory issues They recently reduced sick pay with no other benefits Little incentive to keep going when taking all of these cons into consideration You have to use your own computer and there is no stipend to compensate for the wear and tear on your device even though the company profits from the lack of overhead they benefit from through this arrangement In the end, you ultimately start to feel like a cog in a wheel while being told with a smile, “Keep going! You can do it!” The positive communication then begins to feel patronizing. I have worked over 15 hours (unpaid) every single week to keep up with expectations. They say we aren’t supposed to but the system encourages it without saying it outright.

1.0
Jun 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Prior to IPO and 3 years ago it was a decent place to be a stylist.

Cons

Measuring you on metrics while sending out company wide emails that inventory is tight, low or in need of improvement. Misleading social media. Let customers post awful and hurtful feedback about the stylist. Leads have favorites that they will constantly highlight in emails. Leads cut and paste emails which are so embarrassing. No support from leads, they openly talk about the bad inventory in Google Hangouts but when you are on a plan or they are in a google hangout with a supervisor they will not admit it. You are pretty much set up for failure.

Viewing 115 - 117 of 2,811 Reviews

Glassdoor has 2,881 Stitch Fix reviews submitted anonymously by Stitch Fix employees. Read employee reviews and ratings on Glassdoor to decide if Stitch Fix is right for you.