Stitch Fix reviews

3.3

50% would recommend to a friend

(2,811 total reviews)
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Matt Baer

59% approve of CEO

31% positive business outlook

Stitch Fix has an employee rating of 3.3 out of 5 stars, based on 2,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stitch Fix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Jul 21, 2021

They are planting the 5 star reviews

Recommend
CEO approval
Business Outlook

Pros

Work from home. That’s literally the one and only pro I can think of.

Cons

Literally everything. The company is clearly planting five star reviews. I’m certain these are coming from the “leadership” team in styling who have nothing better to do then make idiotic graphics about how to find a plus sized client accessories (this is real), writing faux inspirational “live laugh love”/esque emails, or micromanaging their already overworked stylists. I DO NOT RECOMMEND THIS COMPANY TO MY ENEMIES. -tech issues are constant, but you will always be told that you need to complete the high expectations for sending out the fixes. If you don’t meet the expectations you’ll be gaslit and told you’re incompetent. -leadership is toxic. Top down. There is constant shaming from leads to stylists - leads will shame stylists I’m group chats or meetings of someone speaks up about a challenge. They will reply saying “no one else is saying that” classic gaslighting. They’re positivity rah rah tech culture is completely toxic. This menial job is weighing on my mental health daily. -there is NO inventory. What is advertised, we do not see. The same clothes cycle through year after year. Right now they are pushing us to send athleisure, even if people don’t want it, because they overbought and didn’t plan well. -pay is low for the amount of time and effort it takes to complete anything. If there are tech issues you are expected to take a pay cut and stop working. I was also told that I could “use PTO to cover the difference if tech issues occur” seriously? What other decent company would make their employees use PTO for a problem outside of their control.

1.0
Nov 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Work at home (which they pay a "generous" $10 a month towards your internet and phone for).

Cons

- Stylist job obviously will not be around for much longer, but corporate likes to act like stylists are too dumb to catch on. - The most dead end of dead end jobs. No raises after your first year, basically impossible to move up, no full-time opportunities, no benefits. - Although some clients are absolutely lovely, some are downright disgustingly awful, and they are emboldened by being behind a keyboard. It's pretty gross how you are treated over clothing. - If I have to type "I'm sorry I missed the mark!" into one more note, I'm going to lose my mind. - It's almost impossible not to work off the clock. - False advertising leads to you being yelled at constantly by customers. We are pawns corporate cares nothing about. We're on the front lines getting yelled at because of their unethical business practices. - They are a very sketchy company overall. I'm sure the most recent positive reviews are planted. - Stylists suck up in the hopes of getting a promotion that doesn't exist, and that is depressing to read and see ):

2.0
Mar 21, 2019

Not what you think

Recommend
CEO approval
Business Outlook

Pros

Flexible hours. Work from anywhere. Company discount.

Cons

On top of them taking 6-9 months to complete a hiring process, you feel like you're always "ON". Very little chance to flex up to fulltime unless you are a manager. Minimal contact with other "team members" and management. You are given minimal time to style clients. They would like you to complete a client in 12 Min while building a relationship with them individually which is insane. If you have a particularly difficult client or one that needs extra attention it doesn't matter. These times will affect your overall metrics and you will be penalized. Items are insanely overpriced! You are encouraged to "push" items to clients that are frankly not worth the price and constant client complaints about the manufacturing or receiving items with stains. This was definitely not the stylist job I thought it was going to be. As the months went on this did not feel exciting and made me feel more and more like a money maker for a company with little interest in its clients. Great for stay at home moms who need 15 hrs of extra pay. Not recommended for anyone actually interested in fashion or a financially dependable position.

Viewing 163 - 165 of 2,811 Reviews

Glassdoor has 2,881 Stitch Fix reviews submitted anonymously by Stitch Fix employees. Read employee reviews and ratings on Glassdoor to decide if Stitch Fix is right for you.