• Internal management - The history of Straight North while very interesting, was founded in friends creating a business, which is great, but can also bring challenges when needing to be honest with one another. Previous reviews have noted that the company may be a bit cliquish, but that is just the result of the company’s history. That being said, I wouldn’t say it’s a large CON, but something that should be noted. Outside of that, the office politics were pretty non-existent and really didn’t effect any day to day operations.
• COO – Wanted to note this, as another review touched on it. While at Straight North, I did get the feeling that the COO had a heavy hand. More than a few employees confided in me that his style of management chased away talent and created an environment of people not wanting to speak up. I did witness this a few times. That being said, being a COO a growing company is not easy, but I believe everyone’s opinion is important and each employee should be treated with respect. Some people have sharp elbows and that’s fine, but you should try and cultivate an environment where employees want to speak up. Also, my whole time there, I really looked at him as more of a CTO, rather than a COO, as he was pretty far removed from the front lines. Not really a CON per say, but some feedback for management.
• Client management – Straight North is very efficient in their processes; however sometimes they can be too efficient. If there is an issue, I would rather do things right to rectify the situation, then try and meet a deadline that is unreasonable and which may make the situation worse. Everyone wants to get things do on time, but getting them done for the sake of getting them done made projects more complex then they needed to be. Also, some processes were a bit siloed and drastically need refinement; however I’m sure since my time there, they have been addressed.