You are PERSONALLY RESPONSIBLE for shrink at your store. I worked in a single coverage store (ie, there was never more than one person working at any given time) with a door on one side and a door on the other side. If you weren't hawk-watching the whole store during busy times, someone could walk in, walk across the floor, snatch something and walk out without your noticing. You were held responsible for the loss of those items, even though you had to follow strict protocol regarding if someone stole something. I once had two fairly large families come through in an organized sting on the store; one family distracted me in a way that I could not avoid without giving poor customer service, and the other family stole $2,000 worth of glasses. I was required to first call the DM to get permission to call the police, and I was not allowed to close the store to handle the situation (or the fact that I was completely shaken up.) We were also encouraged to never use the bathroom, because it required we close the store for the 35 seconds (or however long) it took. You have to count every single sunglass in the store in the morning and in the evening, even if zero people come through the door. But you're not allowed to be involved in counting when customers are inside. Additionally, I was reprimanded once because I took an hour to do the count when I kept coming up with wrong numbers, even though I was told I was not allowed to leave unless every pair of glasses was accounted for.
