Synoptek reviews

Negativity A very chunk of jaded vets, if it hasn't become apparent from other reviews on here (seems like a ton in March...which is weird) there are some almost stereotypical tech industry grumps that will complain about changes and refuse to be agile. Luckily management values positivity and having fun while getting the job done. Just like almost any other job there are those that think they're doing great and lack the self-awareness to think critically about their work or their attitudes. There's also a bit of complaining if someone gets promoted or moves up, lots of jaded comments or pouting but this usually comes from these same people that plain don't look for, ask for, or perform to a level that deserves these type of opportunities. Accountability Sometimes it's extremely frustrating to be working hard, updating your stuff and find that someone else dropped the ball, or repeatedly drops the ball with no repercussions. While this is another one of those "on the list" items, it's still not quite there and needs fine tuning. There's no real recognition for metrics or importance put on them - which could definitely go the wrong way fast if TOO much is put on them, but there's got to be something there for the people that fail to perform. It helps the people who are busting their backs to know that if someone isn't keeping up or is slacking because they can, they'll get managed appropriately and we won't have to worry about picking up their slack or just taking their work so we know it will get done correctly. Information about clients A known issue from the top down, and it's getting worked on but other reviews did touch on the documentation being a bit spotty. The funny part is it's all contained in a Wiki - which *should* be maintained, updated, and used daily by everyone in order to ensure correct info and ease of use. It's definitely not perfect by any stretch, but they try things like contests and cold hard cash for updating info on the highest volume clients. Growth Explosion Synoptek has exploded in the past year, and looks like things might continue to do so. Once in a while a bad contract is written or a promise is made on one end that can't be kept on the other. These things happen in large expansions, and there were definitely some pain points just a few months ago (again most of the negative stuff looks like March-April) but now we seem to be stabilizing and realigning on an internal focus without trying to spread our net too thin. An issue for sure, but it feels as though we're starting to come around on the right stuff.

Documentation is atrocious, company can not keep up with its own growth, you need to fill out forms to get forms to accomplish some very simple things.