TP reviews

I have worked with this company for nearly a year, in two different projects, they have the worst system when it comes to pay, so your always having to have them do time adjustments. They promote people that should not be promoted, and think they are high and mighty once they are promoted. I loved working with the Dish project, until they began to have new supervisors. Half of them come and go as they please. They never show up on time. Most the time they have to have a more tenure agent take control since a supervisor isn't there to tell us what to do. Some of the supervisors are extremely rude and will scream across the room while others are on the phone. They are very contradicting and have double standards. They tell you one thing and do something completely different the next time. They always have a bunch of rules and they will not provide you with the small print. My paycheck is wrong about 40% of the time! They have ran out there could employees due to the way they treat us. You would think someone would catch on to this but they haven't. When it comes to "traumatic" events going on, they have no plan. A "tornado" hit recently and no one knew what to do and where to go. And one of the biggest people at teleperformance decided to yell at everyone instead of being calm and collective. This is not a good company to work for, and i would never recommend it to someone that wants a "good" job, i would however recommend it to someone who is unreliable and just doesn't care and just wants a paycheck. You are underpaid for the work you do. And they have the worst health benefits ever. I sure hope people take this into perspective before applying for a job here!!

You are a number and unless you manage to get hired as a trainer or management, you have no identity or incentive to contribute. You follow the script or procedure and take the lumps for missing one of a million little things. HR issues are difficult to resolve, but automated tracking will always catch your mistakes - meaning, the company is never wrong and you often are. You are fired after a certain number of infractions. Some infractions (clocking in late because your computer is frozen, for example - and good luck getting HR to reverse that) cost a quarter point, some cost up to 2 whole points. You have 8 points until your canned. Think a life meter like a video game. Resources are challenging to get. I had to bring my own pens and paper. As a trainer, I had to sneak into other departments to steal paper clips and markers for use in my department. I had a curriculum to copy and prepare and no official access to a copy machine. I literally had to hustle copies. I have to assume that there's some incentive for management not to spend money (maybe it comes out of their bonus?) and it keeps the actual implementation of work from having any quality or consistency. It's not unlike prison, and the breakroom feels like a prison yard. I saw management enforce rules unfairly and unequally, and target specific people (read: people of color) for their clothes and style in ways that I read as racist. In addition, I saw women being treated poorly as well. This is a job of last resort, so none of that surprises me, but steel your nerves for a really shitty environment.