TP reviews

-Micro-managing at it's worst -TL's can remove you from calls if you are even having one bad day. -Mandatory time off without notice -TL's can manipulate what tier and queue you are in so that their own team members can get more and better calls -Chat is full of team leads, yet no one can actually answer questions when someone needs help, but they can certainly stalk how long someone is in ACW and constantly make posts in the group chat about that. -TL's will tell employees they have to clock out to use the restroom, which is illegal. - Time clock doesn't even work so you have to wait for your manager to enter your hours in and then half the time that is wrong and your pay gets shorted.

I have been with the company going on 4 years and I am currently a SME for my team for almost two years. I understand that they took away atl's who where given a raise to help out TL's but now that they are gone that's more work on the SME and no pay raise seems outrageous. I love my position and handle it very well but as a SME we work along our Tl's to help the team keep up with at risks, audits, manager escalations and always asked to help with the queue. I believe we should have a raise just like those who were atl's had. Also I really hate that our PTO has change to only being issues after pay periods and not as a whole. This is really unfair to the employees that need their PTO and we shouldn't have to wait on it.