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      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,613 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      TP has an employee rating of 4.4 out of 5 stars, based on 74,613 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      75K reviews
      1.0
      Jul 22, 2022

      DO NOT WORK HERE

      Customer care specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sometimes the money is good. Most of the time there contracts supply equipment.

      Cons

      Horrible disorganization from top to bottom. The right hands never knows what the left hand is doing and you the employee pay for it. I was told on a Wednesday to come to a zoom with hundreds of people that instead of clocking in for that a company I worked full-time that my last day was that day. But to be greatful for the chance to work for them. They offered a retention bonus if you waited three weeks without pay to maybe work for another contract. I sat in a zoom room with other coworkers who cried because of how losing your job without notice just affected them. Again the company did not care and doesn't care for its employees.

      1.0
      Jun 30, 2022

      Inaccurate Payroll & Nonresponsive HR/Management

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home and easy work. Some teammates/supervision make the lack of management/HR concern and being pigeonholed in a graveyard shift bearable.

      Cons

      I have not had one accurate paycheck since starting with this company. I began reporting these inaccuracies to a hotline that is essentially a call center that does not document conversations in their entirety. The call center then reports the information to HR and you, or may not, be contacted. There is no direct contact with HR unless they contact you. My first request to management to speak with HR was redirected to an office admin in lieu of HR while I was advised that the admin WAS HR. I had to submit multiple tickets during my time off (I work graveyards and no one is available during my working hours), and many of them were closed before anyone spoke with me. After multiple requests for explanations of my paychecks, I have been left on graveyards indefinitely as what I can only see as punishment for my frustration as many new hires have since joined and been placed on days even though I was told I’d be moved to days approximately four months ago and then again last month. In addition, the “payroll” number listed on the company paychecks for any inaccuracies redirect you to the call center. The company puts its employees in a position to be helpless if they just don’t feel like dealing with the issues.

      avatar
      TP Response
      3y
      We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
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