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      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,689 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,689 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      75K reviews
      3.0
      Nov 18, 2019

      Not good for my health

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      My trainers were very informative and friendly.

      Cons

      All I could do was sit and stare at the screen, which was killer for my back and eyes. I was told I would work 8-5, then I'm being told my shift is 1-9. I have 4 kids and couldn't do that shift.

      avatar
      TP Response
      6y
      We are sorry to hear about your experience. May we ask you to please send us a report at http://bit.ly/TPHR-newform so we can address your concern properly? Thank you.
      2.0
      Nov 7, 2019

      Horrible middle management

      Appointment setter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary and benefits

      Cons

      No commission even if you call back to see if the sales dept closed the sale

      avatar
      TP Response
      6y
      Your review has alarmed us. May we ask you to please share this with us via LetsConnect@teleperformance.com or call our LET'S CONNECT help line at 800-664-9335 so we can address it properly? Thank you.
      2.0
      Oct 20, 2019

      NOT a Great Place To Work

      Quality assurance analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on what project or line of business you're on you can make good money on top of that and depending on stats you can bonus. But don't think about being "promoted" you'll just be losing money. All the incentives, "big" pay increases and bonuses go to the representatives. Teleperformace also works alot with non profit organizations which allows employees to donate by monthly paycheck contributions, by donating you can participate in fun activities such as bake sales, raffles, lunches and games. But if you're interested in going out to volunteer in the community forget it this is set aside for management only. The call off process is fast, simple and self explanatory to use. TP has also started to offer a new app exclusively for employees that allows to check updates, pay and also allows to report a tardy or absence.

      Cons

      I've been with the company for many years however there are reps making just as much if not more than me, I do have to say if I was working as a rep I'd be making more money hourly with bonuses. And don't think about bringing pay up to management they have every excuse as to why your pay is were it's at and they'll give you the spill about how they don't want you to feel like the reps are making more! ADVISE: Then don't pay reps more then "support staff" and/or pay QA/MSAT equally. HR is NEVER in if you're lucky you'll catch them there a 1-2 times out of the week. PTO is a complete joke, you'll get 3 days after 1 year and cap out at 80 hours which usaully takes a good 5+ years to accumulate, unless you're a supervisor or upper management (this doesn't include QA/Member Satisfaction employees) Health/vision/dental and 401k is also a complete joke.

      avatar
      TP Response
      6y
      We are sorry to hear about your experience. May we ask you to please send us a report at LetsConnect@teleperformance.com or call our LET'S CONNECT help line at 800-664-9335 so we can conduct a proper investigation? Thank you.
      Viewing 508 - 510 of 74,689 Reviews
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      Glassdoor has 100,729 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.