Pros
—The skillset and problem-solving mindset is transferrable towards other disciplines/professions. —More or less decent pay if you [are below 30, single, and] get enrolled into specific campaigns. —Most people are friendly and easy to work with. —Young environment. Most youngsters look up to you if you are mature enough, friendly and knowledgeable. —It is easy to get bonuses even though they could be improved. —Operations Director and AMs listen to agents' feedback and make improvements as long as upper management allows them to. —They may overlook a few late arrivals as long as you request MUT and have an outstanding rolling 6 weeks. —You get an additional half salary (extra prima) on March and October for each year completed at certain campaigns as long as you retain your CSR position.
Cons
—Insufficient training that leads to mediocre performance. You need to scout your own information outside the work environment if you really want to be the best at what you do. —Initial benefits such as bonuses and other perks tend to be removed over time. Lots of agents depend on them to make ends meet. —The only way to get promoted is by 'chopping' heads through action forms and knowing the right people. Being knowledgeable isn't enough. —Most of the time people with way less life experience or skills gets promoted. —Little to no room for solving problems outside the box. —PTSD from dealing with rude customers on a frequent basis. —Poor work-life balance. —You definitely need your own vehicle, specially if your shift ends after 9 PM. Corporate transportation is a mess. —Only got promotion offers right after I submitted my resignation letter. —Being promoted to staff member means that you will lose the additional half salary (extra prima) on March and October.
