TP reviews

4.4

88% would recommend to a friend

(74,220 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

74K reviews
2.0
Dec 15, 2018

Poor Training and Micromanaging

Recommend
CEO approval
Business Outlook

Pros

Work from home, decent pay.

Cons

They listen to every one of your calls and pick it apart. Your job depends on getting good surveys and every single negative one is 100% your fault

3.0
Jun 1, 2016
Recommend
CEO approval
Business Outlook

Pros

The pro's would be that you get an hour lunch break, you meet some great employees that work there and occasionally they reward their representatives with tokens of appreciation like Nacho Day to thank them.

Cons

The con's would be that you are surveyed by the customers and even if you have done everything to help the customer and have resolved the problem they may fail you or pass you and fail the company which according to Terrell that means they feel in love with the agent and not the company. You will be written up and coached even if the customer is upset about the prices which you cannot change.

avatar
TP Response
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
4.0
May 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Great job if you like talking on the phone 247 and sitting around. You can get a lot of overtime. This job is not that hard.There is bonuses and great benefits. Friendly environment sometimes. You can really build a career here if you want. Long as your stats are at goal you are good.

Cons

Management is always on you, and watching. They tell lies to get you to do certain things. Their schedules suck.

avatar
TP Response
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
Viewing 67 - 69 of 74,220 Reviews

Glassdoor has 100,159 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.