TP reviews

4.4

88% would recommend to a friend

(74,180 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,180 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

74K reviews
2.0
May 12, 2021
Recommend
CEO approval
Business Outlook

Pros

They will hire pretty much anybody who passes a drug test. Probably because they have such a high employee turnover rate.

Cons

Bad hours. Useless training (although the trainer was at least good, but they had him teaching useless material). Lousy pay. Terrible equipment. Supervisors are lazy and unhelpful. They literally never even taught me how to operate the phone software before sending me out to take calls, and the supervisors who are supposed to be overseeing my calls during the "nesting" process are not providing any feedback whatsoever on performance and rarely respond to my questions. There is only one other person in my hire group and there are two supervisors assigned to us as far as I know. And they both seem to know less about the system than I do. Communication with your employees is a joke. I still don't know who my boss is or who to contact if I have any questions about the job.

avatar
TP Response
5y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!
1.0
Mar 15, 2023

Not Great lol

Recommend
CEO approval
Business Outlook

Pros

Option to Work from home

Cons

Huge lack of communication Poor onboarding experience

avatar
TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
1.0
Mar 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Now the good part is the pay is a bit competitive and because it's only twice a month you feel like you're getting paid more. They also do have a bonus but as soon as you are bonusing correctly they will change the structure of the bonus so that it's more difficult for you to reach the bonus This is a common practice among call centers tech support jobs. That was my experience.

Cons

If you have a disability issue as an employee with teleperformance, and you provide notes from your medical doctor. I feel like I wasn't believed it was even a joke made in the chat about people providing false medical letters while I was talking with a supervisor about submitting medical letter the HR was slow and unresponsive. You will get many referrals to someone else as you go down the path towards getting your issue resolved or taken care of meaning that they are going to be out of the office. Your emails will bounce back and so forth. It appears that each time that it's time for a new shift bid, they will then act as though they don't have the previous letters from your medical doctor. Thus, forcing you to resubmit for this information or this accommodation each new pay period they are difficult to deal with and if you say that you are in pain or having some serious issues on the job due to your lack of medical accommodation, they will ignore you. Furthermore, let me tell you in advance that the EEOC does not investigate these items well enough to properly assist you. They will not look into detail such as this. So make well-informed decisions before you associate yourself with companies such as this, I find that it happens more with customer service or large call center type of employment. Don't miss out on the job but no in advance that this is the game they play. I would tell anybody get a lawyer before you get a job.

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TP Response
3y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
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