TP reviews

4.4

89% would recommend to a friend

(74,477 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,477 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

74K reviews
1.0
Apr 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Nothing except the money. I don't even know if the money was worth it with everything I went through.

Cons

Everything was a challenge. Trainers ignore you, managers ignore you, bosses ignore you, even HR, you guessed it, ignores you! You're expected to act like a good little sheep and do the job to its fullest, even if you don't know what it is, because they don't even train you properly!!! Oh and forget time off, even for appointments they confirmed they would approve. Like extremely important appointments. Like psychiatry appointments that you've waited 8 months for. On top of this, you are expected and required to work a mandatory 10 hours every day, 6 days a week. And you're expected to come in on your day off, too. No exceptions. Anything wrong that happens is your fault. And it'll take an extremely long time for them to request their equipment back. Like half a year after your last day there. Hope you kept your packaging :)

avatar
TP Response
2y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
3.0
Oct 31, 2020
Recommend
CEO approval
Business Outlook

Pros

Relatively easy work that involves answering inbound phone calls as a customer service representative, replying to emails or answering online chats for your department's contracted company. There is a great amount of leniency from management and quality assurance in relation to your productivity and professionalism. The company hires new employees quickly. They offered remote work-from-home opportunities once the pandemic hit.

Cons

The general annoyances of customer service work; awful customers, mostly. The pay is relatively low and doesn't increase by much upon promotion ($11/hr as a Tier 1, $12/hr as a Supervisor in my experience). There is a high turnover rate so your department will struggle with its workload, increasing your stress. There is a waiting period to begin work since new hires are trained in bulk classes.

1.0
Jul 25, 2020

Pay

Recommend
CEO approval
Business Outlook

Pros

Pay is ok Bonuses can be nice

Cons

Horrible supervisors Horrible HR department who never answer the phone it's been 4 days since payday and I still haven't had anything and can't get ahold of anyone! And workers who do not want to do their job

Viewing 247 - 249 of 74,477 Reviews

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