Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,272 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 973 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 646 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Great Culture and Values." ((in 223 reviews)); "Work environment is good and friendly" ((in 163 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 534 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Las Vegas , Duluth , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Temple , Charlotte , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,468 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,468 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

4.0

Oct 12, 2016

Teletech A Review

Talent acquisition specialist

Recommend

CEO approval

Business Outlook

Pros

The company provides a wide experience in terms of skills enhancement and career goals.

Cons

They cut some important department of the company for cost cutting and for profit purposes without eyeing the effects with their employees. It's hard to work if you know you have a lot of work loads to do. Work-life balance will be compromise.

TTEC Response

9y

Thanks for the review! We're glad you're seeing our efforts to promote employee skills and have the opportunity to advance their careers within the company. It can be difficult at times to make certain decisions that affect employees and the organization although we always take everything into consideration and what's best for everyone. Happy weekend!

4.0

Oct 11, 2016

It was good experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good experience if you work on HP projects. There is no benefits for the contractors.

Cons

There is no benefits for the contractors. A lot of limitations if the employee would like to move to a different role. Low salary

TTEC Response

9y

Hi! Thank you for bringing this up. More than ever, we are focused to listening to employees to understand what you need. On the other hand, we're glad you had a good experience and you are always welcome to come back!

5.0

Oct 10, 2016

TeleTech Story

Employee communications associate

Recommend

CEO approval

Business Outlook

Pros

working here is really fun because of the people they warm, kind and helpful

Cons

very limited accredited hospitals using the health card, co-pay also is a big issue here employees said that the use of the health card is like credited card only.

TTEC Response

9y

Thank you for the 5 stars! We're proud that you've been with us for more than 8 years and we truly want to say thank you once again from our hearts and wish you more successful years at TeleTech. We've heard many of you raise your concerns about the health benefits and we want to let you know that each year, we really sit down and talk about how to make it better for everyone to enjoy. As we make improvements and adjustments on this and other things, please continue to voice out your opinions so we know if you like what we're doing. Thank you once again and have a great day!

Viewing 11221 - 11223 of 11,468 Reviews

Jobs at TTEC

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TTEC

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Teletech A Review

It was good experience

TeleTech Story

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