Is TTEC a good company to work for as a Technical Service Representative?

Technical Service Representative professionals working at TTEC have rated their employer with 2.3 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Technical Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Technical Service Representative interview questions at TTEC .

Does TTEC pay Technical Service Representative employees well?

Technical Service Representative professionals rate their compensation and benefits at TTEC with 3.9 out of 5 stars based on 19 anonymously submitted employee reviews. This is 22.9% better than the company average rating for salary and benefits. Find out more about Technical Service Representative salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 633 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 174 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 162 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 538 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 434 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 166 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC Technical Service Representative reviews

2.3

85% would recommend to a friend

(19 total reviews)

Kenneth D. Tuchman

52% approve of CEO

58% positive business outlook

Ratings by category

3.9

Senior management

3.9

Compensation and benefits

3.2

Diversity & inclusion

2.3

Culture & values

2.2

Career opportunities

1.5

Work/Life balance

Technical Service Representative employees have rated TTEC with 2.3 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Technical Service Representative professionals have an average working experience there. TTEC is rated 40% below average by Technical Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

19 reviews

5.0

Jun 10, 2022

cool place to work

Technical account manager

Recommend

CEO approval

Business Outlook

Pros

i have the coolest manager

Cons

none that i can think of

TTEC Response

It is a pleasure to know that your experience with TTEC is remarkable. Thank you for taking the time to share this.

4.0

Feb 18, 2022

Decent Company to work for.

Technical service representative

Recommend

CEO approval

Business Outlook

Pros

Remote, Provided equipment, benefits after 90 days, client pay differential, friendly positive co-workers.

Cons

training could have been a little better, was laid off because one of the programs had to majorly downsize ands they didnt have enough openings available.

4.0

Nov 15, 2021

Equitable environment, remote work

Technical services representative

Recommend

CEO approval

Business Outlook

Pros

FCR really makes an effort to provide an equitable workplace that's open to anyone with skills for the job. My rural site was very diverse and inclusive for the area. They've been offering permanently remote positions since the pandemic began, which can also help staff manage a better work/life balance. Great insurance benefits for this type of work. There is room for professional advancement, but mostly within the constraints of call center structure. If you can find something at the main offices, that's much more stable and promising for career building.

Cons

Pay is around minimum wage with no/few raises. Providing good call center metrics for clients means everything so the work is extremely fast paced. Supervisors can be very demanding, without having time to provide support or training. Taking PTO is difficult even if you plan far ahead, and is never guaranteed. Expect to be scheduled for every holiday, and then wait and see if you can take it off last minute, or maybe be sent home early if tickets are slow.

Viewing 7 - 9 of 19 Reviews

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Customer Service Representative – Financial Services

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TTEC Technical Service Representative reviews

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Ratings by demographic groups

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cool place to work

Decent Company to work for.

Equitable environment, remote work

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