Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Tails.com

      Engaged Employer

      Tails.com reviews

      3.7

      62% would recommend to a friend

      (132 total reviews)

      Richard Howatson

      100% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      132 reviews
      1.0
      Jun 25, 2022

      Such a shame

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Agile working. One or two lovely colleagues.

      Cons

      Really bad level of respect for the customer service team. You are just a number. Terrible management. You’re interviewed at one stage by the head of customer service. You start the job and she’s no where to be seen. Managers and senior managers pass all the baggage onto ‘buddies’ so CX team members have to still hit their stats, whilst being dedicated to a new member of staff, plus not receiving any extra pay or incentive. When I left an email was sent to the whole company to say I was leaving and why. It was completely made up. Raised with HR, and just got a sorry and they acknowledged that I hadn’t had any knowledge or input, but the email was already sent. Tails will continue to have a huge staff turn over unless the structure changes.

      avatar
      Tails.com Response
      3y
      I am sorry to hear that this is your experience - it’s not what we want or expect. We’ve taken this feedback and I have looked into each of the elements you raised. Our CX team is one of our largest teams, and it is extremely important and valued within our business and amongst our customers. Some of your points refer to a period of time last year where we were understaffed. This wasn’t something we wanted, and we’ve worked hard to ensure it is no longer the case and that the team is well run and supported by strong managers. It is true, we encourage individuals who have the appetite to take advantage of development opportunities in CX and also across the tails.com business; we also ensure they are fairly rewarded financially. Thank you for your feedback - it was important for me to look into this and have the confidence that we have taken the necessary action. I wish you all the best in your next role. Thanks, Henrik Head of People
      3.0
      Jun 20, 2025

      Meh

      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent enough pay, some okay people

      Cons

      Alot of self absorbed people Development none existent L&D time barely there (if it is it's given to select few) Career progression is based on friends rather than skills

      1.0
      Sep 9, 2022

      Disappointing

      Customer service/phones
      Recommend
      CEO approval
      Business Outlook

      Pros

      A few nice team members Working from home The salary is good in comparison to other places.

      Cons

      I can only give my experience of working on the cx phone team and it looked like other areas of the business were much better managed from what I could see. At first you are made to think this is a lovely team with lots of support but actually the team leaders are not qualified (you'll find that tails.com love to give job titles to people with no experience) and you'll be made to feel inadequate at every 121 meeting. Even when your QA score is above 95% you'll be lucky to get a mention or a well done from your own team leader who seemed to have a big issue with handing out any praise. I even had to let my team leader know that her constant negativity was affecting my mental health but she was unable to change her style of management (due to lack of experience). When I first started there was a delivery incident which meant customers were calling in and screaming at us, literally every call was abusive and due to so many team members being off sick you struggled to even get a toilet break or take a minute to breathe before the next customer started having a go at you. When a couple of us raised this with the team leader we were told "what do you expect?", there was such a lack of empathy and no communication on how we were expected to handle the calls. If you decide to take a role in cx then don't ever give any negative feedback as you just get added to a hit list and they make life pretty miserable until you just quit, they then pretend to the rest of your team that you left of your own accord. Every month 1 or 2 team members left and the phone team was quite small (around 12 of us) so you'd think this would be a sign to management that something wasn't quite right but as they don't bother with exit interviews I don't get the impression they care. You'll only be allowed to move to a different department if you keep your mouth shut and just nod and smile.

      avatar
      Tails.com Response
      3y
      It's really important to us that each team member is valued and acknowledged in multiple ways including through our top dog award, top monthly CX award, shoutout channels, ongoing line management amongst others. We do have a strong and transparent feedback culture in place. Part of that is not just regular ‘in the moment’ development alongside our quarterly performance reviews. The delivery incident you’ve mentioned here isn’t acceptable to us, and this type of customer behaviour is definitely not the norm but, it is why we have our Code of Ethics in place. Thank you for sharing such a detailed review, I appreciate the time you have taken to share your thoughts and we wish you the best of luck in the future. Many thanks, Henrik Head of People
      Viewing 28 - 30 of 132 Reviews
      Related searches: Tails.com jobs | Tails.com salaries | Tails.com benefits | Tails.com interviews
      ReviewsTails.com reviews

      Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.