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      Tails.com

      Engaged Employer

      Tails.com reviews

      3.7

      62% would recommend to a friend

      (132 total reviews)

      Richard Howatson

      100% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      132 reviews
      1.0
      May 29, 2024

      No longer a place where diversity and innovation can thrive

      Head of department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible start and finish 9 day fortnight - but in honesty we work 9-6 daily and so this only really offsets the longer work days. Parental leave is 70% for 6 months. Medical insurance.

      Cons

      Culture has disappeared and there is no longer innovation and progressive thinking. Leadership is top heavy, disorganised and lacking vision. There have been cases of sexual harassment and misconduct as well as several maternity discrimination situations - especially during the last round of redundancies. There has become a "boys club" culture and no space for diversity of thought. Presenteeism. Inconsistent treatment (e.g. who can and can't be remote, how performance is measured and managed). Senior Leaders are not held accountable for switching priorities, cancelling projects and making poor decisions. Roles are not advertised openly and fairly.

      2.0
      Apr 19, 2024

      Wouldn't recommend working there

      Cx specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great and hardworking team 9 day fortnight remote working with flexible hours

      Cons

      - performance is extremely measured and even if you're hitting your targets it's never good enough, "you need to push for more" (but 100% percent is literally not possible in CX) - no progression or promotion in the role possible, they justify this by silly reasons (e.g. point above) - high staff turnover in CX - you're just a number and can't show any individuality in your customer emails - they constantly give you feedback (criticism) and encourage you to give feedback (but only want to hear positive feedback or they twist your words in your mouth and make you feel bad about saying it in the first place)

      5.0
      Apr 8, 2024

      tails.com pros and cons

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      9 day fortnight makes work life balance a lot easier. Lots of great dogs and great people. Good office location.

      Cons

      Not as many socials as there used to be so I think team spirit is down a bit.

      Viewing 31 - 33 of 132 Reviews
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      ReviewsTails.com reviews

      Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.