Tails.com reviews

3.7

62% would recommend to a friend

(132 total reviews)

Richard Howatson

100% approve of CEO

53% positive business outlook

Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

132 reviews
5.0
Jun 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits: 9 day working fortnight Private health insurance Dogs in the office(!) Breakfast, snacks Culture: Working in the context of dogs attracts and unites like minded people. It's rare to see so many people truly caring about the work they're doing. It's not hierarchical - people of all levels are approachable. Leadership team has changed but they're a mix of intelligent, motivated and personable people finding their footing. They're taking many big strides to revitalise the company and ensure our long term growth.

Cons

Hybrid working: Most teams claim to be hybrid but in reality they're largely remote which makes effective collaboration challenging. This flows from the top as members of the leadership team are rarely in the office.

5.0
Jun 7, 2024

What got us here won't get us there

Recommend
CEO approval
Business Outlook

Pros

Benefits, 9-day fortnight, winning proposition created by some fantastic people over the last 10 years

Cons

The last few months have been hard as we have said goodbye to some old colleagues who have been instrumental in moving tails.com to a £100m business; some other roles have been made redundant as we have improved our org design... some leavers have not taken this very well which has been unsettling for those who are now focussed on taking us to £200m+ revenue.

2.0
Jun 1, 2024

Sad decline of a once great business

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Substantial benefits for parents (extended paid parental leave, 9-day fortnight, flexible working, lots of remote). - The business operates in a solid market. Therefore, it’s likely to be commercially reasonably successful despite the lack of experienced leadership. - For now, there are still loads of great people left who really care about the product and the customers, but they’re dropping like flies. - Communication has been a massive problem for years now, but in all fairness, it’s recently gotten to an average level of quality in some respects, which is nice.

Cons

Unfortunately, this section would have been relatively empty three years ago, but now… Many other reviews have already called out the main problems around here, and I can confirm all of them, but here’s “my selection”: - Leadership: Ever since the original founders left, there has been a stark decline in professionalism at the top. Nothing makes sense anymore. The chiefs are so far removed from the employees that they can’t see how many people are disgruntled, frustrated, and sad about the company’s state. - Performance management involves promotions for people who know how to talk, and below-inflation pay reviews for those who carry the company, not to mention prevalent nepotism. - Org chart: The reporting lines are random and a constant joke across various seniority levels throughout the business. - Consultants: tails.com loves to spend money on external consultants that provide absolutely zero value, some of which have a negative effect.

Viewing 28 - 30 of 132 Reviews

Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.