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      Tails.com

      Engaged Employer

      Tails.com reviews

      3.7

      62% would recommend to a friend

      (132 total reviews)

      Richard Howatson

      100% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      132 reviews
      5.0
      May 18, 2023

      Great company

      Marketing executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leading company in its sector Great projects to work on Great team and values Flexible working hours Great benefits

      Cons

      Lack of diversity Nothing to really mention

      avatar
      Tails.com Response
      3y
      Thank you for your review! Glad to hear you have been working on some of our many exciting projects and are enjoying the culture and benefits we have at tails.com. We are constantly working hard on improving the Diversity of our Park, and our D&I teams are currently building on the progress we have already made whilst recognising that we still have plenty to do. In 2023 we are continuing to use diverse hiring partners, training our hiring managers on how to remove bias, and ensuring that as many under-represented folk as possible are clear why tails.com is a great place to work. Thanks for flagging this; it remains really important to us. Henrik Malmquist Head of People
      5.0
      Oct 21, 2022

      Navigating tough environment well

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Smart, nimble and “can do” mindset is a huge plus given tough times all companies are facing. - Open minded to changing structure & approach to stay competitive. - Candour and clear comms from leadership down is appreciated. - Flexible hybrid working with focus on outputs.

      Cons

      - You need to be ok with change as we course correct in light of new info/improved understanding - it’s fast paced normally, more so when external environment is volatile

      avatar
      Tails.com Response
      3y
      It is good to hear so much positive feedback, particularly on the candour of the communications in the business. As you know we do all we can to stay ahead of the curve by being flexible with our approach both for our team’s work life and how we adapt to ensure we are fully supporting our customers in a volatile external climate. Many thanks, Henrik Head of People
      1.0
      Jun 10, 2022

      Another company that don't respect their own customer service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      some perks your customer service colleagues ( somes)

      Cons

      - micromanagement - Meeting Heavy - Limited Support - Company care more about the score on TrustPilot than qctually their own staff - Leaning to be fully corporate despite being still a small structure - Uneasy to get promoted unless you are yourself very very friendly to your management or even be in couple with your manager.

      avatar
      Tails.com Response
      4y
      I’m so sorry to see this review and that this was your experience. Our customer experience team is absolutely fundamental to our success as a business and we do not for a second underestimate its importance. I can appreciate that being part of a growing business can be challenging and like other departments at tails.com, CX have stretching targets to ensure all our customers have the best experience possible. We are absolutely committed to offering the necessary guidance, support and development for all of our team members. In the past year, we’ve seen many CX Specialists being promoted or taking up development opportunities in other teams. Thanks, Henrik Head of People
      Viewing 61 - 63 of 132 Reviews
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      ReviewsTails.com reviews

      Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.