Tails.com reviews

- The pay/benefits are the main downfall at tails.com, unfortunately. Whilst pay rises were done in line with inflation, the base level pay was often way below the market average for certain roles - this was due to be compensated with a rewards package, but did not account for things like cost of living - More can be done to improve diversity & inclusion at the company; I know this is something that's being worked on at the moment so hopefully it continues to improve - Transparency and communication declined during my time in the business. I understand that as businesses grow, comms can sometimes be eroded between senior/junior, but as a company where everyone has a stake, it's important for there to be ongoing conversation about factors within the business - More could be done to recognise employee contribution; the Top Dog and Golden Scoop awards both did a lot for this, but just simple recognition of a job done well isn't very frequent. A lot of the time we moved on to the next big thing without even a second glance at what we'd just achieved which was a real shame - when there's so many people in the business all working hard, they can't all be recognised just once a month. They need a bit more of a shout out and more often please! - Mental health! Acknowledge how hard everyone works to make the business a success. A lot has been done towards this, but there's still work to be done - listen to the people telling you this, and listen to the suggestions they've made

I can only give my experience of working on the cx phone team and it looked like other areas of the business were much better managed from what I could see. At first you are made to think this is a lovely team with lots of support but actually the team leaders are not qualified (you'll find that tails.com love to give job titles to people with no experience) and you'll be made to feel inadequate at every 121 meeting. Even when your QA score is above 95% you'll be lucky to get a mention or a well done from your own team leader who seemed to have a big issue with handing out any praise. I even had to let my team leader know that her constant negativity was affecting my mental health but she was unable to change her style of management (due to lack of experience). When I first started there was a delivery incident which meant customers were calling in and screaming at us, literally every call was abusive and due to so many team members being off sick you struggled to even get a toilet break or take a minute to breathe before the next customer started having a go at you. When a couple of us raised this with the team leader we were told "what do you expect?", there was such a lack of empathy and no communication on how we were expected to handle the calls. If you decide to take a role in cx then don't ever give any negative feedback as you just get added to a hit list and they make life pretty miserable until you just quit, they then pretend to the rest of your team that you left of your own accord. Every month 1 or 2 team members left and the phone team was quite small (around 12 of us) so you'd think this would be a sign to management that something wasn't quite right but as they don't bother with exit interviews I don't get the impression they care. You'll only be allowed to move to a different department if you keep your mouth shut and just nod and smile.