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      Tails.com

      Engaged Employer

      Tails.com reviews

      3.7

      62% would recommend to a friend

      (132 total reviews)

      Richard Howatson

      100% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      132 reviews
      3.0
      Aug 24, 2022

      Decent company overall

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      They do love dogs and dedicate time for people management. Who doesn't love office dogs!

      Cons

      Bit amateur and short-sighted. Low standard, if any.

      avatar
      Tails.com Response
      3y
      We do love dogs. It is true! It sounds like we weren’t quite the ideal match but, thank you for your feedback and best luck in your future role.
      5.0
      Aug 18, 2022

      Great place, great work, great culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved my time at Tails.com - learnt and developed loads and had some amazingly fun times with colleagues

      Cons

      Being in a start-up - timing of opportunities is important. A good opportunity presented itself to me with a different company - and I couldn't envisage my next opportunity at Tails.com - in the short term (I knew there were longer term option - just not how long they would take)

      avatar
      Tails.com Response
      3y
      So great to read your review, and we appreciate you taking the time to consider your experience with tails.com. While its always sad to see team members move on, it's good to hear that our efforts in learning and development are paying off. Congratulations on securing your new role and best of luck! Thanks Henrik Head of People
      1.0
      Jun 25, 2022

      Such a shame

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Agile working. One or two lovely colleagues.

      Cons

      Really bad level of respect for the customer service team. You are just a number. Terrible management. You’re interviewed at one stage by the head of customer service. You start the job and she’s no where to be seen. Managers and senior managers pass all the baggage onto ‘buddies’ so CX team members have to still hit their stats, whilst being dedicated to a new member of staff, plus not receiving any extra pay or incentive. When I left an email was sent to the whole company to say I was leaving and why. It was completely made up. Raised with HR, and just got a sorry and they acknowledged that I hadn’t had any knowledge or input, but the email was already sent. Tails will continue to have a huge staff turn over unless the structure changes.

      avatar
      Tails.com Response
      3y
      I am sorry to hear that this is your experience - it’s not what we want or expect. We’ve taken this feedback and I have looked into each of the elements you raised. Our CX team is one of our largest teams, and it is extremely important and valued within our business and amongst our customers. Some of your points refer to a period of time last year where we were understaffed. This wasn’t something we wanted, and we’ve worked hard to ensure it is no longer the case and that the team is well run and supported by strong managers. It is true, we encourage individuals who have the appetite to take advantage of development opportunities in CX and also across the tails.com business; we also ensure they are fairly rewarded financially. Thank you for your feedback - it was important for me to look into this and have the confidence that we have taken the necessary action. I wish you all the best in your next role. Thanks, Henrik Head of People
      Viewing 70 - 72 of 132 Reviews
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      ReviewsTails.com reviews

      Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.