Does Tails.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Tails.com employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Tails.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Tails.com?

62% of Tails.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Tails.com 4.2 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Tails.com?

Customer Experience Specialist (8) , Customer Service Representative (8) , CX Specialist (7) , Customer Service (4) , Manager (4) , Operations (3) , CRM Executive (2) , Head of Department (2) , Marketing Executive (2) , Senior Software Engineer (2) , Software Engineer (2)

What are the pros of working at Tails.com according to real employee reviews?

"Great people and L&D." ((in 25 reviews)); "Brilliant team of talented people" ((in 16 reviews)); "Great culture and exposure to skills" ((in 15 reviews)); "Great leadership and culture." ((in 5 reviews)); "If you have the drive and determination, the opportunities are endless." ((in 4 reviews))

What are the cons of working at Tails.com according to real employee reviews?

"Less salary" ((in 9 reviews)); "No career progression unless you are friends with management or threaten to quit" ((in 6 reviews)); "Management are clueless" ((in 5 reviews)); "Not really a con, but the benefits could be a little better." ((in 3 reviews)); "Communication isn't a strong point" ((in 3 reviews))

Tails.com reviews

3.7

62% would recommend to a friend

(132 total reviews)

Richard Howatson

100% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

132 reviews

1.0

Jun 10, 2022

Another company that don't respect their own customer service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

some perks your customer service colleagues ( somes)

Cons

- micromanagement - Meeting Heavy - Limited Support - Company care more about the score on TrustPilot than qctually their own staff - Leaning to be fully corporate despite being still a small structure - Uneasy to get promoted unless you are yourself very very friendly to your management or even be in couple with your manager.

Tails.com Response

4y

I’m so sorry to see this review and that this was your experience. Our customer experience team is absolutely fundamental to our success as a business and we do not for a second underestimate its importance. I can appreciate that being part of a growing business can be challenging and like other departments at tails.com, CX have stretching targets to ensure all our customers have the best experience possible. We are absolutely committed to offering the necessary guidance, support and development for all of our team members. In the past year, we’ve seen many CX Specialists being promoted or taking up development opportunities in other teams. Thanks, Henrik Head of People

4.0

Jun 8, 2022

A company with opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities if you are a hard worker Good team spirit Always someone to support and help Flexible working styles

Cons

Salaries & benefits could be more competitive

Tails.com Response

4y

Great to see your review - thank you for taking the time to write it and I’m glad to hear that you’re enjoying the culture and experience at tails.com! We review our overall benefits regularly and if you have specific feedback and suggestions I would encourage you to have a chat with your people partner. Glad to hear you’re appreciating the flexible work styles! Henrik Head of People

5.0

May 17, 2022

Hardworking, supportive, fast paced

Manager

Recommend

CEO approval

Business Outlook

Pros

- it is a fast paced environment where you are given full ownership of your own development - lots of very intelligent people - lots of opportunity for growth - high expectation but also very supportive environment

Cons

- can require long hours at times - fast paced, work can come up suddenly and derail you - benefits aren't great (eg limited additional parental leave pay)

Tails.com Response

4y

Thanks so much for your review - tails.com is a fast-paced environment with high expectations and it sounds like you’re thriving in it! It’s really important to us that we also help build supportive teams and create opportunities for people to drive their own development so it’s great to see your feedback. On our benefits package, we’re always looking at ways we can improve these so please do reach out to your people partner to discuss it in more detail. Henrik Head of People

Viewing 73 - 75 of 132 Reviews

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Jobs at Tails.com

CRM Manager

Richmond, London, England

Offline Marketing Executive

Richmond, London, England

Senior Food Technologist - 12 Month FTC

Richmond, London, England

Range Innovation Manager - 12 Month FTC

Richmond, London, England

Richmond, London, England

Tails.com

Tails.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Another company that don't respect their own customer service

A company with opportunities

Hardworking, supportive, fast paced

Top companies for "Compensation and Benefits" near you

Jobs at Tails.com