Does Tails.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Tails.com employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Tails.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Tails.com?

62% of Tails.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Tails.com 4.2 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Tails.com?

Customer Experience Specialist (8) , Customer Service Representative (8) , CX Specialist (7) , Customer Service (4) , Manager (4) , Operations (3) , CRM Executive (2) , Head of Department (2) , Marketing Executive (2) , Software Engineer (2)

What are the pros of working at Tails.com according to real employee reviews?

"Great people and L&D." ((in 26 reviews)); "Brilliant team of talented people" ((in 16 reviews)); "Great culture and exposure to skills" ((in 15 reviews)); "If you have the drive and determination, the opportunities are endless." ((in 4 reviews)); "Amazing colleagues you can learn a lot from." ((in 4 reviews))

What are the cons of working at Tails.com according to real employee reviews?

"Less salary" ((in 9 reviews)); "No career progression unless you are friends with management or threaten to quit" ((in 6 reviews)); "Management are clueless" ((in 5 reviews)); "C Level leadership is extremely poor and top heavy." ((in 4 reviews)); "Not really a con, but the benefits could be a little better." ((in 3 reviews))

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Tails.com

Tails.com reviews

3.7

62% would recommend to a friend

(132 total reviews)

Richard Howatson

100% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

132 reviews

3.0

Nov 26, 2025

Good place overall but leadership team improvement needed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team is nice and welcoming, nice projects

Cons

Leadership team is too far away from our factories processes and is not people focus

4.0

Nov 25, 2025

Fantastic experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- I have learned so much over the years both professionally and personally - Great product - can work across the Digital experience and Physical products - The team all have one shared vision to improve the lives of the dogs they serve

Cons

- Some teams work remotely, some teams work in the office. This can create a culture divide between certain teams

4.0

Sep 18, 2025

Great

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good salary after a few years

Cons

None that I can think of.

Viewing 7 - 9 of 132 Reviews

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Jobs at Tails.com

CRM Manager

Richmond, London, England

£37K - £43K /yr

(Glassdoor est.)

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Offline Marketing Executive

Richmond, London, England

Richmond, London, England

£47K - £75K /yr

(Glassdoor est.)

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Senior Devops Engineer

Richmond, London, England

£58K - £91K /yr

(Glassdoor est.)

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Senior Food Technologist - 12 Month FTC

Richmond, London, England

£37K - £55K /yr

(Glassdoor est.)

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