Does Tails.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Tails.com employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Tails.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Tails.com?

62% of Tails.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Tails.com 4.2 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Tails.com?

Customer Experience Specialist (8) , Customer Service Representative (8) , CX Specialist (7) , Customer Service (4) , Manager (4) , Operations (3) , CRM Executive (2) , Head of Department (2) , Marketing Executive (2) , Software Engineer (2)

What are the pros of working at Tails.com according to real employee reviews?

"Great people and L&D." ((in 26 reviews)); "Brilliant team of talented people" ((in 16 reviews)); "Great culture and exposure to skills" ((in 15 reviews)); "If you have the drive and determination, the opportunities are endless." ((in 4 reviews)); "Amazing colleagues you can learn a lot from." ((in 4 reviews))

What are the cons of working at Tails.com according to real employee reviews?

"Less salary" ((in 9 reviews)); "No career progression unless you are friends with management or threaten to quit" ((in 6 reviews)); "Management are clueless" ((in 5 reviews)); "C Level leadership is extremely poor and top heavy." ((in 4 reviews)); "Not really a con, but the benefits could be a little better." ((in 3 reviews))

Tails.com reviews

3.7

62% would recommend to a friend

(132 total reviews)

Richard Howatson

100% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

132 reviews

2.0

Sep 17, 2025

Fun company, but....

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good buzz, fun work ethic, Embraces some modern work techniques

Cons

Inflexible. If you have neurodiversity, or you struggle to work their precise way, then they're not interested

5.0

Sep 4, 2025

Great company

Production manager

Recommend

CEO approval

Business Outlook

Pros

Interesting operation that's a bit different

Cons

Things can take a bit of time although this was improving.

2.0

Jul 29, 2025

No progression

Customer experience

Recommend

CEO approval

Business Outlook

Pros

Lovely people in the team Can be a great place to work if they try harder 9 day fortnight

Cons

Little to no progression, even after the many promises Negative atmosphere A downtrodden feeling amongst the team Bonus should be a pro, but it's dramatically lower for CX (even given the long term employment on the team)

Viewing 10 - 12 of 132 Reviews

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Jobs at Tails.com

CRM Manager

Richmond, London, England

Offline Marketing Executive

Richmond, London, England

Richmond, London, England

Senior Devops Engineer

Richmond, London, England

Senior Food Technologist - 12 Month FTC

Richmond, London, England

Tails.com

Tails.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Fun company, but....

Great company

No progression

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Jobs at Tails.com