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      Tails.com

      Engaged Employer

      Tails.com reviews

      3.7

      62% would recommend to a friend

      (132 total reviews)

      Richard Howatson

      100% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      132 reviews
      5.0
      Jun 25, 2018

      Best thing that happened to me

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great support from management - Knowledge sharing - A ton of smart and passionate people to work with, learn from and get inspired by - Lots and lots of dogs - Great product, smart tech and creative marketing - Lots of room for personal growth - A lot of out-of-office activities that really help building a bond

      Cons

      If you're the type of person that likes to chill with a cup of tea in the morning , or you're the "this isn't in my job description" kind of person, maybe it isn't for you. Tails is on a serious mission to change the world, and you better be ready to get out of your comfort zone and put in the work. Only real con are the passive-aggressive emails and chat messages about things like dirty dishes left behind - is it really the end of the world if someone left a cereal bowl in the sink and forgot about it?

      avatar
      Tails.com Response
      7y
      Thanks for taking the time to write this review. It’s great to hear that you think there are a lot of development opportunities at tails.com. As you say, changing the world of pet food for good isn’t an easy project, but by supporting and challenging each other we can definitely make it happen. Thanks, Henrik Malmquist Head of People, tails.com
      1.0
      Apr 30, 2018

      Abysmal company who allow management to bully and discriminate

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can bring your dog to work Shares after a certain amount of time Free breakfast and snacks Friday beers

      Cons

      Pay low compared to other start ups (who Tails constantly compare themselves and their customer service too, but refuse to match salaries) Bulling and favouritism by upper management rife Very strong bullying culture which is completely ignored and not addressed no matter how many complaints Discrimination against anyone with any kind of issue or illness Heavy blame culture Forced sense of fake 'culture' where you are penalised for not joining and have permanent marks left on your performance review if you choose not that join in 'optional' activities Total lack of regard for staff well-being Happy to let customers be racist, homophobic, xenophobic as long as they are 'happy' and company is making money Zero support of staff when it comes to abusive customers Lack of HR while i was there (although i believe this has now been addressed) No career progression unless you are friends with management or threaten to quit

      avatar
      Tails.com Response
      8y
      Thank you for your feedback. I’m genuinely upset to hear that this is how you feel about your time at tails.com. We are passionate about our “team spirited” value, and we’re proud to have low turnover and high Net Promoter Score (NPS, 75 across tails.com and 80 in Customer Experience team, Oct 2017). Weekly meetings with your manager and our open, flat structure should have helped you feel supported, able to thrive and develop. We try to make sure that feedback is given in a supportive way, along with advice on how to excel at tails.com. We value our employees as much as our customers which means that we don’t tolerate any abusive behaviour. I’m really sorry to hear that you didn’t feel that support. Our sickness policy is applied to all health issues, including mental health, that any of our team is unfortunate enough to experience. We try to be as flexible as possible when helping our employees recover from illness, often allowing flexible hours or home working if that is what is recommended by your doctor. We’d never want our teams to feel that events, socials and activities were an obligation rather than our commitment to team engagement or spontaneous friendly get togethers. Once again, thanks for your feedback. If you would like to share more, please feel free to reach out to me. Kind regards, Henrik Malmquist, Head of People at tails.com
      5.0
      Apr 23, 2018

      Fantastic workplace overall

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are absolutely fantastic. You can ask anything at all and everyone is ready to help explain anything you need help with. There is lots to learn every day as it's a growing business. The senior team are very tuned in and treat everyone with respect - like should be the norm in any good company! I have worked in many companies where superiors sort of look down or don't care much about the new starters, but not here, everyone gets a personal introduction and it's a very supportive atmosphere.

      Cons

      Starting salary could be more personalised to the individual's experience, rather than a flat rate for the role. Otherwise, not any I can think of!

      avatar
      Tails.com Response
      8y
      Thank you for sharing your thoughts, really appreciate your transparency and your great comments about the team and the culture. Seems like there is a lot that you appreciate with working at tails.com which is great to hear. I’m also aware that we could do more when it comes to ethnic diversity. Gender diversity I think we do pretty well (57% women in Senior team, 56% women in general at tails.com) and I’m glad to hear that you haven’t perceived any discrimination, but I think we could do more in this area. This week I am facilitating a recruitment training for hiring managers at tails.com where one topic is diversity which I hope will trigger some good discussions and reflections. If you have any ideas or suggestions of what more we could do, please message me, I’d be keen to involve you in the work if you’d like. Thanks, Henrik Malmquist, Head of People at tails.com
      Viewing 124 - 126 of 132 Reviews
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      ReviewsTails.com reviews

      Glassdoor has 141 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.