Tails.com reviews

3.7

62% would recommend to a friend

(132 total reviews)

Richard Howatson

100% approve of CEO

53% positive business outlook

Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

132 reviews
2.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Fridays off, really good salary

Cons

Mental health abuse, no career progression. I used to love working for this company, until we became corporate. Since then, I have been lied to about my career progression, then we had redundancies, they cancelled the Learning and Development, and they put me in a support plan then performance improvement plan despite the fact I told them I'm burning out since a year. Since we became corporate, the managers, team leads, HR and even the CEO absolutely don't care about the employees. I did appeals to my warnings and they kept blaming me for everything, and ended up firing me with immediate effect. I even contacted Paolo, the CEO about this, the reply I got was “referring this to HR as I have no idea what is happening”. And of course, HR blamed me for everything.

3.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Some genuinely lovely, talented people. 9 day fortnight, dog friendly office, nice perks like free food and drink.

Cons

Absolutely no direction since Nestle Purina sale. No idea what they want from people joining the business. Strange almost cult-like worship of staff who were present in the 'old days'. Creates a very clear divide of new/old cohort which is not an enjoyable environment. The old cohort really look after eachother and you feel that you have to be careful who you speak to.

1.0
Jan 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Friday breakfast Dogs in the office

Cons

It was bad from the beginning. Unless you're British and treat your boss as if they were your friends, you won't find a place in this company. So, if you're a foreigner, you may want to consider other options. If you need to take your time to make sure you understand the procedures, they won't like it. You should already know everything. They keep referring to the brand's "style" and when you ask them about it, they say "you'll pick it up" Truth is, they won't tell you and blame you for not knowing what their "tone" is. You're told that most of your colleagues on the phone didn't pass probation in the 3 months the company give you as probation. They think this is good, but if they actually trained you and were serious about it, they would see that as a failure in the training process. I mean, if MOST people cannot finish their probation on time, whose fault is it? Hint: it's theirs but they'll blame it on you. They already act self entitled as if they were huge but they're still a start up. Be ready to see your "colleagues" being treated like kings and queens because of their metrics but if you achieve the top position while you're a newbie, no one will say a word. Also, many people cheat, everyone knows and does nothing about it. When you know, you know how to make your numbers bigger than they actually are. If you have mental health issues, like anxiety and depression, they will pretend to care but, in reality, this means they will try and make you leave. Incompetent team leaders who know nothing about leading, will lie to you and then when (if!) questioned about it, they will deny everything and never take responsibility for their mistakes. Classic narcissistic behaviour. Micromanaging at its best, with people thinking they own the place. And, of course, going to your boss instead of offering actual help if they consider you need it, as a first step. I wouldn't believe the brilliant reviews here, they have been left by those who have been assigned to different teams other than being on the phone with crazy people, dealing with their awful, unprofessional delivery company that makes them lose a lot of money. If you love and respect yourself, look somewhere else. Don't offer me to talk about it Tails because I already tried and you did nothing about it. Shame.

avatar
Tails.com Response
5y
I am sincerely sorry to hear that this is how you felt during your time at tails.com. We take feedback around diversity and xenophobia very seriously - there is no place for it at tails.com. I want to assure you that we'll look into your comments and use them alongside our bi-annual engagement survey to ensure we're building the best team possible. If you do decide to reach out at any point to talk about this in more detail, please know that myself and our People team are always here. King regards, Henrik Head of People
Viewing 16 - 18 of 132 Reviews

Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.