Is TaskUs a good company to work for?

TaskUs has an overall rating of 4.0 out of 5, based on over 19,388 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 80% of employees would recommend working at TaskUs to a friend and 74% have a positive outlook for the business. The best reviews about TaskUs have been left by employees working as Customer Service Associate , Team Mate and Teammates .

Does TaskUs pay their employees well?

According to anonymously submitted Glassdoor reviews, TaskUs employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at TaskUs. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at TaskUs?

80% of TaskUs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TaskUs 4.0 out of 5 for work life balance, 4.2 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1209) , Customer Service Teammate (861) , Teammates (793) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (229) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (130) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1087 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 889 reviews)); "Great working environment and an employee first company" ((in 472 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 460 reviews)); "Permanent Work from Home is the best" ((in 400 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 907 reviews)); "There is MAJOR favoritism and it's blatant." ((in 63 reviews)); "Awful upper management, politics, overworked" ((in 60 reviews)); "Even leaders contribute to bullying and harassment." ((in 11 reviews))

What are employees saying about TaskUs layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TaskUs layoffs and their outlook for job security at TaskUs in 2026.

What are the top reviewed TaskUs locations?

San Antonio , New Braunfels , Harlingen , Atlanta , Brownsville , Santa Monica , Austin , Dallas , Chandler , Phoenix , Edinburg , Novi , McAllen , San Francisco , Texas City , Detroit , Los Angeles , New York , Windcrest , Weslaco , Indore , San Diego , The Phillipines , Las Piñas , San Marcos , San Benito , Pharr , Greece , Charlotte , Houston

TaskUs reviews

4.0

80% would recommend to a friend

(18,086 total reviews)

Bryce Maddock

89% approve of CEO

74% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.0

Work/Life balance

4.0

Career opportunities

3.8

Senior management

3.8

Compensation and benefits

TaskUs has an employee rating of 4.0 out of 5 stars, based on 18,086 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TaskUs employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18K reviews

1.0

Aug 5, 2019

Not as Advertised

Team lead

Recommend

CEO approval

Business Outlook

Pros

-bright, colorful, and modern workspaces -free food

Cons

-the culture is touted as "people first" or "frontline first," but in the end, the company values its people last. -work life balance was horrendous. Many members of leadership (myself included) were asked/expected to work 60+ hours/week OFF-THE-CLOCK -Human Resources does not value or communicate your needs/follow-up with you, or work towards progress -there is a huge difference in pay from management to employees, and taskus is one of the most expensive BPO's, yet still pays their employees among the lowest salaries in the industry

TaskUs Response

6y

Thank you for taking the time to leave a review. Working off the clock is extremely unacceptable and I can't imagine what would cause that to happen. Additionally, we look at market data and pay fairly, if not above average. I'm so sorry you had a negative experience. If you have specific feedback for me that can help me address this issue, please feel free to reach out at bryce@taskus.com.

3.0

Jan 28, 2019

Everything that made this place different is gone

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Facilities well maintained, Benefits, 48hrs Paid time off every semester, Free food,

Cons

Everything that made this place different of others is gone... now it is just a normal Call Center. No incentives, no bonuses, no competition, no motivation, no leadership, no consistency, no action plans, no communication, not enough bathrooms, not enough parking spots, etc....

TaskUs Response

7y

Thank you for taking the time to leave a review. I am very sad to hear that you feel we are no longer different than other companies. We pride ourselves on putting our employees first and providing a completely different experience than what you would find in the industry. If you have specifics you could share, please feel free to reach out to me at bryce@taskus.com. You can also reach out to your Site Director, they may be able to make a more immediate impact.

1.0

Nov 16, 2018

Deception at its finest

Social media app support teammate

Recommend

CEO approval

Business Outlook

Pros

Dogs are allowed in the office, Casual dress, my coworkers were the best

Cons

Everything else. All of us brought on to work for a certain client were deceived into thinking there was unlimited PTO and work from home opportunities, which was a lie that we all were told. They tried to resolve that by giving us a "bucket" of pto days that we could use. This lasted about 2 days and the they told us that it wasn't possible due to some sort of BS law. So we were back to basically no PTO and only sick time. Contacting anyone in HR was impossible. They would take days to email back and then have the WRONG information. I have worked for many companies but this is by far the worst I have ever encountered. They laid all of us off in the end with literally NO warning. We had a meeting day of and were all let go or offered to stay on for a few more weeks. We were offered a severance but even THAT was messed up on my part. I was given the wrong amount of money into my bank account that as not even my money to be given. This company is seriously a joke unless you work for HQ and get to live high on the hill. For a company that supposedly "people first" sure puts their employees last.

TaskUs Response

7y

Thank you for taking the time to share your review. I understand your frustration and I apologize you didn’t have a better experience with TaskUs. Based on your feedback, we’ve launched additional training and resources in HR to ensure these challenges don’t persist. Thanks for bringing your experience to our attention. If you have any questions or would like to share anything further, please email me directly at bryce@taskus.com.

Viewing 22 - 24 of 18,086 Reviews

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TaskUs reviews

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Not as Advertised

Everything that made this place different is gone

Deception at its finest

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