Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (212) , Outside Sales Representative (122) , Branch Manager (94) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 159 reviews)); "Good benefits and most of the guys were nice." ((in 125 reviews)); "Great people and very innovative" ((in 76 reviews)); "Good training and plenty of opportunity to advance" ((in 58 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 52 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 134 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 89 reviews)); "You will have no work life balance" ((in 66 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 54 reviews)); "Upper management is atrocious." ((in 41 reviews))

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (89 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews

1.0

Feb 28, 2019

Terminix has been by far the worst job I’ve ever had.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Time off, nothing else.

Cons

The company itself needs so many improvements in their contact centers.

2.0

Feb 13, 2019

If you don't mind constant change...

Account manager

Recommend

CEO approval

Business Outlook

Pros

You can make some money if you work the hours needed and grow your customer base.

Cons

*Constant directional change. *Your biggest competition is your own company. *Many services sold cannot actually be serviced effectively. *Top performers are overlooked for promotion so management can reach bonuses.

1.0

Mar 10, 2017

High Turnover

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay your bills Call center can be fun with lunches and games I had an awesome supervisor until I was switched to a different team

Cons

Management doesnt seem to care about employee concerns There is not enough communication between branches and customer service Inability to help customers with one call resolution approach High hold times

Viewing 70 - 72 of 89 Reviews

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Jobs at Terminix

Customer Service Representative ( $16/hr Remote)

Customer Service Representative ( $16/hr Remote)

Customer Service Representative (Remote)

Customer Service Representative ( $16/hr Remote)

Customer Service Representative (Remote)

Terminix

Terminix Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Terminix has been by far the worst job I’ve ever had.

If you don't mind constant change...

High Turnover

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