Does The CCS Companies pay their employees well?

According to anonymously submitted Glassdoor reviews, The CCS Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The CCS Companies. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The CCS Companies?

65% of The CCS Companies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The CCS Companies 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The CCS Companies?

Customer Service Representative (11) , Customer Service Agent (7) , CSA - Customer Service Associate (3) , Debt Collector (3) , Manager (3) , CSA (2) , Client Service Representative (2) , Collector (2)

What are the pros of working at The CCS Companies according to real employee reviews?

"The people have always been friendly and I'm excited to go to work most days." ((in 9 reviews)); "Pay is good and you get overtime if you take a call that lasts longer than the end of your shift." ((in 6 reviews)); "As a CSA, great bonuses!" ((in 5 reviews)); "Training is awesome, and everyone is understanding when you're new." ((in 5 reviews)); "Additionally generous Payed time off if accrued to be used." ((in 5 reviews))

What are the cons of working at The CCS Companies according to real employee reviews?

"The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes." ((in 6 reviews)); "Disconnect between upper management and lowest people working the front lines." ((in 4 reviews)); "lack of communication, ineffective micromanagment." ((in 3 reviews)); "Also certain employees are allowed to text or to to notify their supervisor by facebook that they will be late" ((in 2 reviews))

What are employees saying about The CCS Companies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The CCS Companies layoffs and their outlook for job security at The CCS Companies in 2026.

What are the top reviewed The CCS Companies locations?

Portsmouth , Salem , Norwood , Newton , Phoenix , Rochester , Nashua , Beverly , Boston , Needham , Portsmouth

The CCS Companies reviews

3.6

65% would recommend to a friend

(114 total reviews)

Steven Sands

81% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

114 reviews

4.0

Jul 13, 2017

Solid Company with a Great Working Enviroment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

CCS invests in their Employees and develops Leaders. We are a forward thinking Company and make necessary adjustments/changes to stay ahead of the game. We are a positive and supportive Team where we strive to get the best out of everyone and help employees get to the next level. If you work hard, there is opportunity for advancement. I believe in the vision of CCS and feel honored to be part of such a great group of people.

Cons

Top down communication. Lack of Company wide Employee Recognition

5.0

Jul 12, 2017

Great Place to Work !! Looking for the opportunity to return!!

Talet acquisition manager

Recommend

CEO approval

Business Outlook

Pros

It's family. You absolutely get out what you put in here. CCS is a company who values every person who works here. There are expectations of doing your job and doing it your best. We work hard but the payout is awesome! I have never worked anywhere else that values their employees and families like they do here. Our employer goes beyond your typical expectations~ we have a stocked kitchen, donations to organizations that are important to us, great work/life balance and always willing to listen. We poke fun, laugh, work hard, and cry together here. The atmosphere is great and I couldn't work anywhere else because the bar is set so high. Managements door is always open and looks to incorporate feedback to make the company more efficient and profitable. I enjoyed coming to work every day. Our President is involved with daily operations and is grounded to this company because success is important to him but also all the people that work for CCS.

Cons

No Cons at this time

1.0

Jun 27, 2017

Worst place I have ever worked.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is nothing good about working here.

Cons

Literally everything. Lazy managers, horrible company culture, low morale, they actually encourage being rude to customers, completely soul-sucking.

The CCS Companies Response

8y

We are sorry that you feel this way. The leadership team at CCS works hard to ensure a culture of engagement, inclusion and fun. We provide training and scripting to our Customer Service Agents to ensure that each consumer receives world-class customer service. We also calibrate calls and provide our agents with ongoing coaching and feedback on their calls. It’s a tough job and we stand by the quality of our calls. In addition, within the last couple of months, we have restructured our call centers to reduce our agent to supervisor ratios and added more support positions. All of this work seems to be paying off, as we were named an insideARM ‘Best Call Centers to Work For’ in 2017.

Viewing 64 - 66 of 114 Reviews

Jobs at The CCS Companies

Customer Service Agent - Salem 2026

Customer Service Agent - Portsmouth 2026

Desktop Support Specialist