Does The CCS Companies pay their employees well?

According to anonymously submitted Glassdoor reviews, The CCS Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The CCS Companies. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The CCS Companies?

65% of The CCS Companies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The CCS Companies 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The CCS Companies?

Customer Service Representative (11) , Customer Service Agent (7) , CSA - Customer Service Associate (3) , Debt Collector (3) , Manager (3) , CSA (2) , Client Service Representative (2) , Collector (2)

What are the pros of working at The CCS Companies according to real employee reviews?

"The people have always been friendly and I'm excited to go to work most days." ((in 10 reviews)); "As a CSA, great bonuses!" ((in 4 reviews)); "Great hours ands good pay, PTO" ((in 4 reviews)); "thorough training & room to advance" ((in 4 reviews)); "Company cookouts and the employees I worked with were amazing." ((in 4 reviews))

What are the cons of working at The CCS Companies according to real employee reviews?

"The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes." ((in 6 reviews)); "• The salary and incentives are not competitive." ((in 5 reviews)); "Pay is not competitive, benefits are mediocre, very little opportunity for upward mobility." ((in 3 reviews)); "Disconnect between upper management and lowest people working the front lines." ((in 3 reviews)); "lack of communication, ineffective micromanagment." ((in 3 reviews))

What are employees saying about The CCS Companies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The CCS Companies layoffs and their outlook for job security at The CCS Companies in 2026.

What are the top reviewed The CCS Companies locations?

Portsmouth , Salem , Norwood , Newton , Phoenix , Rochester , Nashua , Beverly , Boston , Needham , Portsmouth

The CCS Companies reviews

3.6

65% would recommend to a friend

(114 total reviews)

Steven Sands

81% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

114 reviews

2.0

Oct 24, 2014

Good for entry level but not for the career minded.

Management

Recommend

CEO approval

Business Outlook

Pros

This is not your typical "Collections Agency". They are professional, represent leaders in respective industries and thus take the high road. Good place for non-skilled workers as collectors. Another whole story for professionals. The company is a money maker for the owners and will be around so there is stability.

Cons

This is a family owned and run company. They are cheap and will squeeze blood from a rock, but then turn around and waste money on a pet project of the owner - and produce nothing. Older workers are let go as soon as they make good money and can be replaced with a younger person for less money. Absolutely no loyalty to the workers that make them successful and make them lots of money.

2.0

Feb 26, 2014

Just alright, Nothing spectacular

Account representative

Recommend

CEO approval

Business Outlook

Pros

Office right off the highway. Easy commute. Huge cafeteria but the food is pricey. If you need a job, they hire anyone with a pulse. Nice office space. Mediocre benefits. It's better than sitting home doing nothing. Decent training, but no management training.

Cons

Shift hours that you are required to work. People always talking about other people behind their backs. Some people don't belong here but get treated well because the know someone. They have a team of people who couldn't "cut it" in collections so they made them the micro-manager cops who silently monitor your calls and write you up for the most ridiculous things so you lose any chance of a bonus and possibly your job. You need to wear a hazmet outfit in order to use the women's bathroom, it is so disgusting. High turnover. Seen a lot of really good, knowledgeable, people let go for no apparent reason. They frown upon you being nice to customers which many of us do not understand. In same cases you will get written up for it.

4.0

Apr 9, 2020

If you try at all, easy to succeed.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

As a CSA, great bonuses! Open door policy. This company is the smartest I've worked with in terms of logic/efficiency and implementation of new ideas. Recognition is pretty good, and most accurate reviews I've received. Training is awesome, and everyone is understanding when you're new. All they want to do is help you learn when you have questions - ask away! You'll be better for it. It's amazing when you use others' strategies and find your own. It clicks, and you roll in the money!! The hourly is just on the side.

Cons

Working on the phones - people are really horrible with little to no consideration that you are a human being doing your job and really want to work with them. Also not enough opportunities to switch it up. You're chained to your phone with non stop calling with highly regimented status for every little thing you do, which can be extremely stressful when it's "one of those days."

Viewing 25 - 27 of 114 Reviews

Jobs at The CCS Companies

Associate Project Manager, Operations

Desktop Support Specialist

Customer Service Agent - Salem 2026