The Escape Game reviews

3.0

44% would recommend to a friend

(312 total reviews)

Mark Flint

48% approve of CEO

40% positive business outlook

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

312 reviews
1.0
Jan 29, 2025

Jenga, as a company.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to honor god with your hard work. Yep. Seriously. There is a “value” focused on God and they make people recite this. Part of performance reviews will use this against you if you don’t.

Cons

Pay isn’t competitive, you could likely find a pay increase by demoting into another company and I’m currently pursuing such. Hours expectations are insane with salaried managers workings 47-52 hour weeks for entry level pay. Hourly managers have their pay actively cut in such a way as to make sure their overtime rate keeps them in poverty. All the while they say nonsense like “there’s no work life balance, there’s just life” like they aren’t sucking the life out of their front line team members. Training is embarrassing, Zini once said “the only thing worse than training staff and having them leave is not training them and having them stay” good news is you don’t get either. Training often gets short changed due to staffing needs and unending turnover means you can ignore the training process again in 2 weeks after another round of the cringiest orientation imaginable and having to explain the integrity value to puzzled and often offended looks. Maintenance is pathetic and the combination of tight spaces, lack of time given to repairs, and never ending list of other things needing doing means our games are priced like a premium product but held together by duct tape and ignorance while being run by someone focusing on another game half the time. The booking team sucks. I’ve never seen a company establish so many rules just to abandon them the moment a customer wants to. Career development basically means moving cities which just isn’t it for a lot of people. You aren’t making careers here, you’re being funneled into the system. Even the ops team is clearly overworked and the constant growth means they are forced to cover for more and more under paid under trained and overworked people who only exist here because they don’t feel they have other options. Do not work here.

1.0
Jan 29, 2025

Very Awful

Recommend
CEO approval
Business Outlook

Pros

Easy when you first start

Cons

Horrible pay, awful hours, worse management teams I’ve ever worked with. Unfair treatment. Zero work/life balance. Greedy corporation that will take away raises at any moment with zero explanation.

2.0
Jan 29, 2025
Recommend
CEO approval
Business Outlook

Pros

The job is pretty fun if you're allowed to make it fun. The main team (excluding management) can bond and have a good time. Super cool people to work with, minimal upkeep tasks, fun customer interactions, you have creative authority in some cases to do super fun projects if management allows. It's a very flexible job, and I don't say that loosely. The hours range from 8-30, and during the regular season (non-peak/majority of the year), don't expect to be able to pay any actual bill; this is mainly a college or high school student job, and even then, it's odd for college students due to the heavy inconsistency. They waive over that until you see your schedule is 20 hours, unadjusted—cool people to work with.

Cons

Unprofessional favoritism with management. Crippling micromanaging is a very serious and real issue. Once you do something they don't like or doesn't align with the company's standards, you get coached + reset. Now, you become a target, and they watch you, literally. You can't have friendships with co-workers, especially with the Team Leads - management would prefer to kill those quickly or make it super hard for you to enjoy your job around said friends to "promote a professional environment". They promote a family-like atmosphere while 'trying' to keep the professional line visible, but that's when the hypocrisy starts. They pick and choose who is allowed to act like that. It has a very fake, bubbly atmosphere. You can't have "irrelevant conversations" about school, video games, or anything unrelated to the company, but if they want to talk, they can talk and do whatever they want. There are a lot of missed standards for management, yet they want us to follow them and look up to them as leaders. They try to bolden the line between TLs and the rest of the team, like separating children in class. In all honesty, game guides speak to each other, and the Team Leads more than they do to management, so at least at this location, it felt like Team Leads and down were a team for the most part, then management basically felt like a separate team, recently it even felt like they were literally against us. It's draining, to say the least. Most game guides are young adults or high school seniors; often, they don't treat us like adults until it's convenient for them; it's a very odd working atmosphere. And the pay could be better. I don't know what happened to raises, but they don't do that at this company. Pick and choose your battles. BEST ADVICE: Just do the job well and clock out; it'll save you the headache and stress after they start red-flagging you. Remember, it's a job at the end of the day. It's not worth it to cause yourself issues for less than $14 an hour.

Viewing 79 - 81 of 312 Reviews

Glassdoor has 313 The Escape Game reviews submitted anonymously by The Escape Game employees. Read employee reviews and ratings on Glassdoor to decide if The Escape Game is right for you.