Ovation is unlikely to ever go live while current IT leadership remains in place
Pros
Many talented and dedicated employees who genuinely want to make a difference. Competitive pay and benefits. A few leaders at mid-levels still trying to create a positive environment despite the challenges.
Cons
The CIO’s leadership has created a fear-based culture where open communication and honest feedback are discouraged. Employees who voice concerns often face retaliation, which has driven away strong talent. The company’s flagship project, Ovation, has been delayed for years due to poor leadership, lack of accountability, and high turnover within IT. Respect for employees is minimal - basic professionalism, such as learning names or recognizing contributions, is often missing. The CEO’s continued tolerance of this behavior has allowed the toxic culture to take root across departments.