The RealReal reviews

2.9

34% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Feb 23, 2018
Recommend
CEO approval
Business Outlook

Pros

The only Pro about working for this company is meeting and working with great clients/people throughout the city.

Cons

The pay is extremely low for the amount of work that is required. The commission is an embarrassment and goals are constantly increased to make it impossible to make the money they say you have the potential of making during the interview process. Management is under qualified and the corporate office is a hot mess, completely unorganized and inefficient. They deceive clients, telling them certified gemologists are valuing their luxury jewelry pieces when in fact very few of the gemologists are actually certified as gemologist. They say they are 100% authentic guaranteed, when items slip through the cracks because they know that the fake is so good the end user wont even know they have bought a faux item.

1.0
Sep 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Good starting point for someone who wants to move out of retail/customer service industry. Definitely a hands-on learning experience, stay for a little while and move on. Free bagels on Fridays, catered lunch during overtime week, $48 grubhub credit each month (perks are lacking in comparison to other startups)

Cons

The work is tedious which may not be for everyone. NO company culture, generally a negative work environment. People crying in the bathroom/parking lot is a daily occurrence. Shuttle service is overcrowded and unreliable. Managers are not trained how to actually do the job required of the depts they manage, so if you have a question about your work TOO BAD your own manager doesn't even know the answer. NO work/life balance. In addition to required overtime week, you are are NOT ALLOWED (is this even legal???) to leave work until to you meet your goal, and you are ONLY allowed to leave early unless you EXCEED your goal (so the reward for meeting what's expected of you each day is... more work) No wonder People are quitting left and right and everyone else is looking. This place burns you out and then replaces you. Catty, high school environment. Popular/"fashionable" people are favored by management. Despite the many complaints, HR does nothing to change the deep rooted problems at TRR. Instead they have job fairs and hire more people to make up for the turnover.

1.0
Dec 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Made some good friends. Got to see some beautiful sunrises driving to work.

Cons

Low pay Lack of respect from management Lack of critical thinking from management CEO is poor decision maker/out of touch with the rest of the company No time off, common to work 6 days a week, forever Zero concern for employee safety, morale or general well being Only accept a position here if desperate, then immediately start looking for something else.

Viewing 37 - 39 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.