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      The RealReal

      Engaged Employer

      The RealReal reviews

      2.8

      35% would recommend to a friend

      (1,605 total reviews)

      Rati Sahi Levesque

      65% approve of CEO

      35% positive business outlook

      Ratings by demographic groups

      The RealReal has an employee rating of 2.8 out of 5 stars, based on 1,605 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      2K reviews
      3.0
      Sep 2, 2021

      Constant Change, Managers Won't Care

      Senior authenticator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunches a few times a month, free bagels on Thursdays. Some room for growth after years.

      Cons

      Management and coworkers change so quickly because they expect so much. The expectations are similar to Amazon where you have to authenticated/measure/ and write details of a certain number of items per hour (sometimes 28 depending on your category) and you're tracked what you're doing every minute you're working. The biggest complaint is that hours are always cut so you'll often work closer to 32 hours, sometimes less than 30 because there's no product. In my experience, it's a high pressure job with a lot of expectation with little reward.

      avatar
      The RealReal Response
      4y
      Thank you for your review and comments. We are happy to know you are enjoying some of the perks of working here. We are committed to growing and developing our teams from within and appreciate your acknowledgement of the growth opportunities at TRR. We recognize our e-Commerce roles involve commitment, flexibility, and diligence from our employees, and we thank our teams for all that they do for TRR. Please know that we are always evaluating daily quotas and incentives to support our employees and create balance and reward our teams for their hardwork and dedication. If you have any other specific feedback, please reach out to your People Business Partner directly or email trrfeedback@therealreal.com.
      2.0
      Sep 1, 2021

      meh

      Receiver
      Recommend
      CEO approval
      Business Outlook

      Pros

      monthly food allowance, let out early

      Cons

      impossible to meet goals, management is never discreet when correcting you, they don't even help you when needed, not enough PTO, everyone is cold

      avatar
      The RealReal Response
      4y
      Thanks for taking the time to share your thoughts. We are glad to hear you are enjoying some of the perks TRR provides. Please know that we are always evaluating daily quotas and incentives to ensure we are setting realistic expectations for our employees. If you have any other specific feedback, please reach out to your People Business Partner directly or email trrfeedback@therealreal.com.
      1.0
      Aug 30, 2021

      Disfuncional and toxic, don’t overlook the negative reviews

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great mission, unique business model, peers and people are smart, beautiful office and retail locations

      Cons

      They’ll work you to the bone, toxic culture, rotten at the top, I rationalized all these horrible Glassdoor reviews but wish I hadn’t, everything from the lack of strategy to poor leadership and horrible culture were all mentioned, beware

      avatar
      The RealReal Response
      4y
      Thank you for your feedback. We are glad to hear you enjoyed working with fellow members of team TRR. We remain committed to improving our employee experience including addressing work/life balance and setting realistic expectations. We have recently launched leadership trainings to provide People Leaders with the skills to effectively manage their teams. If you have any other specific feedback, please reach out to trrfeedback@therealreal.com directly. Thank you.
      Viewing 982 - 984 of 1,605 Reviews
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      ReviewsThe RealReal reviews

      Glassdoor has 1,672 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.