The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Apr 8, 2022

Don't apply here

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, work from home.

Cons

Where to start? Management is terrible. They get paid 6 figures to make powerpoint slides and meet with you once a week. They are so unaware of what you are dealing with as an individual contributor and when you provide feedback they don't have solutions or care for that matter. Unless you are in LA or NYC, the quotas are impossible to hit. You are responsible for 1500 units/month, that means roughly 70/day. The average unit per appointment is 15 so that means you have to conduct 5 appointments a day but that is nearly impossible to do in an 8 hr work day when sometimes you are driving an hour between each appointment. It is impossible to hit your quota unless you work 10 hr days and work weekends and holidays. If you take any PTO, you will not hit your number. Certain territories have advantages like store drop off, or van pick ups, or sales assistance that gives Luxury Managers in those areas a leg up. I had none of those and was expected to operate at the same level as those that did. People leave or get fired for performance left and right and they just sweep it under the rug like nothing happened. This creates a terrible team culture especially in a remote environment. Don't apply to work here. There are plenty of other companies that respect their employees work life balance.

1.0
Mar 20, 2022

Trainwreck

Recommend
CEO approval
Business Outlook

Pros

I cannot think of one pro

Cons

Toxic work environment, lack of leadership from the top down. Abusive to employees, fake about diversity. Should I continue? Money laundering for rich people's used goods.

1.0
Sep 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Insurance. The bonus checks I suppose.

Cons

I feel let down. Let’s start there. After being a consistent and loyal employee for what’s been over three years now and I’ve seen absolutely no growth or development in my path at TRR. I opened the West Hollywood store and was placed in the inventory specialist position and I’ve been that ever since. Every touch base conversation that I’ve had with upper management I’ve been praised for my ability to work efficiently as a team player and for my skills improving over time, it’s been made well aware that I’m an ideal employee for the team but the growth within the company does not reflect those conversations, it feels more like a “good job” and a pat on the back sending me on my way. I know I deserve more because I’ve put in the time and effort. Work is incredibly uncomfortable now because I’ve made attempts to grow and move into other departments and the process was highly unfavorable leaving me feeling stagnant and not not good enough. I presented myself and did the ground work for a new role, mood boards, did multiple interviews and was ghosted mid process. Very unpleasant and uncomfortable to have to work somewhere where you were aiming for a position, made to feel like you were close or could possibly be a strong candidate then communication falls short and I hear nothing. Am I still expected to come to work happy and thrilled for the day? There was also a conversation initiated with head of HR. It was read, and again the conversation died. This company has to take better care of employees.I wouldn’t recommend to a friend or stranger.

avatar
The RealReal Response
4y
Thank you for bringing your experience to our attention. We appreciate you sharing your experience and for all of your contributions throughout your time at TRR. Please know, we have launched company-wide career pathing and expectations by career level. This will ensure internal growth is not only attainable but also transparent so employees are aware of what it takes to get to the next level. We understand your frustration and invite you to connect directly with trrfeedback@therealreal.com to restart the conversations with management and HR.
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