The RealReal reviews

2.9

35% would recommend to a friend

(1,598 total reviews)

Rati Sahi Levesque

70% approve of CEO

35% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,598 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Mar 22, 2015
Recommend
CEO approval
Business Outlook

Pros

I worked my way up from a mid level position to a management role. I found that I had support along the way, and that my ideas and insights were always valued. I noticed this happens often in the company to the people who work hard for it, put in time, and provide fresh ideas. A good chunk of management appreciates hard work, and new ideas which is hard to find in a lot of companies. Each person that works in that company will walk away with a greater understanding of luxury goods. Being a part of a new company is exciting- you get to morph and adapt to changes with a team which creates a real camaraderie.

Cons

I really don't have many cons about working for this company other than one main piece.I think that middle management should be looked at more closely and developed so that the bulk of the production workers are being overseen by management that continues to get feedback and knowledge on how to support and inspire their teams. There are many negative reviews about work life balance but I believe some of those reviews are made by people who have only been in the industry for 2-4 years.I also think life work balance is largely a personal choice, not always a companies.

5.0
Mar 3, 2015

Fast paced and dynamic, strong opportunity for growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is growing rapidly, and you can see the vision the exec team has to take it to a very successful level in a short period of time. Everyone contributes to the success and can feel the processes and culture getting better every day. The company is filled with talented people, solving problems and building infrastructure that will allow The RealReal to be an industry leader for years to come. The exec team is clearly more seasoned and experience than other Silicon Valley start ups, that can occasionally get lost in the dream. Here, senior management is hyper focused on real tangible results and how that builds a successful and sustainable business. Work life balance is good.... it is a startup, so you get out of the experience what you put in. No one is hanging over anyone telling them to open up their computer on a weekend, but there is plenty of work to do based on your level of dedication or the balance you are looking for.

Cons

The company is growing very rapidly, and that of course can lead to growing pains. Many of the managers work hard to alleviate these growing pains every day, and over time the processes will get better. Senior employees can be spread between many locations and markets, and the company needs to continue to build communication platforms that allow for them to feel as though they are part of the big picture.

avatar
The RealReal Response
11y
Thank you for the review and the feedback. I’m glad that you’re enjoying being part of Team TRR. I definitely agree that we need to continue building communication platforms, and this is something that we are working on. Thanks again for the comments!
1.0
Mar 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Free (bad) sandwiches on Mondays. Free (sometimes good) food on Tuesdays. Free snacks on Wednesdays. (I looked fwd to Wednesdays) Free (horrible but manageable) pizzas on Thursdays. Free stale bagels on Fridays. Free (bad) sandwiches on Saturdays. I think offering free food is what makes them think employees will last longer and they're right!

Cons

Management acts as if what they say and what they want is the only thing that matters. All they seem to care about is getting more and more orders out of the door and if that means long hours for you, then that's what it is even if there's a blizzard outside! The company is very gossipy. It's almost as if you're in High School all over again. Sadly, this (mostly) includes management- some of whom are unqualified and cannot perform their jobs well. Management will constantly talk down to employees-wether you're their employee or not. Management is infamous for pulling people aside to have meetings about everything and anything like someone taking an extra banana from the snacks table. Really? I was hired to be a stylist but my job consisted more-so of the duties of a photo/production assistant. A huge part of my job was constantly shipping items from one warehouse to another. Very stylist-like, right? The biggest sign that this job wasn't going to be a good match for me should have been when my interviewer (a former manager) informed me that "stylists don't last here" during the interview. Unfortunately for me, someone who has worked with reputable professionals in the fashion industry, at The RealReal I ended up working with a bunch of amateurs who just click buttons all day and call themselves photographers. Although they may tell you there's room for creativity, that's a lie. There's no room at all for creativity at The RealReal. Within the past month 6 people have quit their jobs at TRR because the environment just sucks. People are expected to work very long hours because their team is small but the workload is far bigger. People have even been expected to work until 10pm or later even during dangerous snow storms because orders have to go out. Apparently, there isn't much of a budget to hire more workers because all of the higher ups are getting the big bucks. Really smart TRR! All those people clicking away in the photo studio- how amazing of a 'career' you have. The only thing I will miss about this company is the free food! Suggestion: If you are thinking about a job at TRR- especially a stylist position, I would strongly advice against it. There are other companies who will offer you more. From TRR- there's no where else to go as you aren't growing- especially within the company as most of the "senior" people in the department where I worked had been doing the same thing since the beginning of the company. Also- read all of the reviews. here There's a reason why 98% of them are negative.

avatar
The RealReal Response
11y
Thank you for taking the time to give us your feedback. I’m sorry that your experience at The RealReal didn’t meet the expectations you had when you accepted our offer of employment. We take feedback seriously and are taking actions to address the concerns you raised. We have already begun the process of finding alternative vendors to improve the quality and increase of the diversity of our free meals. We have undertaken a study to address finding a balance in our staffing levels, amount of overtime and our ability to satisfy our customer’s orders in a timely fashion. As a rapidly growing start-up, this can be a constantly moving target. We are currently going through our company-wide annual performance review process. And as a part of that process, we will be identifying our strengths and areas for improvement. Then we will address our areas for improvement with additional training and coaching. You used the phrase “get better management” – I’d shorten it to just “get better” which is our goal – to get better for our employees & our customers. There are a couple of additional comments I’d like to make. One, I must take exception with describing our photographers as “a bunch of amateurs” – I think our photographers do excellent work, especially considering this team took nearly 3 million product images last year alone! Secondly, I have instructed our East Coast leadership team to stop operations and to send everyone home before any storms make it unsafe to travel – and to make sure that none of our employees suffer any financial hardship due to any reduction in hours. Once again, thanks for your feedback and best of luck in your future endeavors
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