The RealReal reviews

The environment is very fast paced and unrelenting, which can put pressure on work-life balance. And the company has made more than a few bad hires, who end up causing damage to the business and culture. As the company has grown and become more well-know, this is getting better. There are some managers who are inexperienced and are struggling, which is understandable in a company with so many young people, but this should be made more of a priority.

This is an internet tech business that is operated as though it were a retail store front. Complete and total lack of understanding of how to implement and support a sales and support organization. Weak commission based compensation with no transparency. TRR exhibits a complete lack of faith in the Director and Management level. This tier of employees is lured in with the promise of being able to be a part of a growing organization and effect change only to eventually learn that they have no say in the culture of the company. They choose to build instead of buy technology solutions like CRM despite lacking resources and expertise to develop, implement and support such systems. Repeated stories of people not being paid accurately and unsatisfactory responses to inquiries. Employees are made to feel guilty for wanting to take vacation or work remotely regardless of circumstance. Operations and infrastructure are a mess. Items are regularly lost, stolen or misplaced and customers have to be paid. There is little security or inventory control for such high value items.