Pros
The peer support is amazing, the only way I was able to get through this job. The discount is good too. A great place to get jewelry and luxury experience.
Cons
Executive leadership is always at Landmark just to dine at the Blue Box Cafe and the management team always gets so flustered and applies so much pressure then they start to pick about everything. The management team is very unprofessional. All day long they talk about the sales people in their management group chat, managers will literally tell you what other managers said about you. To be successful at Landmark you have to be a "favorite". If you are a favorite they feed you sales and give you shout outs constantly in the teams chat. LVMH spent so much money on this building yet the building is falling a part and it hasn't even been a year. Whenever it rains they have to place towels on the window seals to avoid it from flooding. Case lines are broken and haven't been fixed, nothing about that is luxury. It is only a total of 12 employee bathrooms for over 300+ employees that work in the building. The bathrooms have zero ventilation it smells gross. In order to access the bathrooms expect to take 15 mins to get to them. They are located on the 2nd floor and the only way to access them is with the VIC elevators or super narrow steps. With the VIC elevators they take FOREVER to come, then they deny access to these elevators when executives come. As a sales person don't expect to make money. It is too many salespeople on the floor fighting for the same crumb. Landmark NEVER makes goal meaning you never make the double commission. The goals that are presented are insanely high and unrealistic. To give you an idea of how insane the goals are for December the store goal was 60MM, which we did not make! The part that gets me is the goals are triple what LY was (or LY 2019 before the renovation). The commission checks are taxed heavily and it is not worth it. When it comes to end of the month I dreaded coming into work because we knew the store wasn't making goal which equals management just losing their minds. "Engage with every client!" God forbid you let the client just browse for 3 seconds. This store was designed to be a museum. The clients just come in to see the store and tell us that they preferred how the store looked before the renovation. There is no grace period which I believe is illegal. They fire people all the time due to "time and attendance" because it makes no sense. Which brings me to my next point you have to be there and dressed before your shift starts to be at the team huddle (9:30/11:30). These huddles are repetitive and annoying. Managers talk about the same thing everyday and I promise they just want to hear themselves talk. The meetings are discussing the goals we need to make, to upsell, and reach out to your clients for appointments. Then we have to pretend to care about these role-plays they force us to do "client comes in with a return" "dealing with a client who doesn't speak English". Management pretends that they want everyone to win but sadly that isn't the truth nor is possible with this levels system. This is when that favoritism thing comes in play. I watched people who never had jewelry experience move up the levels and barely have to work on the silver and home floor. Whenever you aren't doing well they punish you by putting you on the silver floor which is despicable due to how the silver floor is set it up. Tiffany is known for their SILVER and diamonds yet the silver floor is so small, everyone is on top of each other. Management wants you to push gold yet clients are coming here for silver as they should. Managers make daily group chats based on what floor you are working on just to micromanage you. In this chat you have to disclose anytime you leave the floor, to use the bathroom, take your 15 and take your lunch. Then they watch the cameras to see how long you are off the floor. I worked at the temporary location (FND) prior to the move at Landmark. Tiffany is sadly not luxury anymore. The product is only going up in price every other month because they have price increases all the time and the quality for the product is trash. I don't for see any positive change anytime soon. We are all the test dummies till they find out how to properly run that huge store. They don't appreciate their workers. If you enjoy a toxic work environment come join the Tiffany Landmark team with the high turnover rate, they have been hiring since the doors reopened.