Toast Inc reviews

3.8

69% would recommend to a friend

(1,682 total reviews)
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Aman Narang

78% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Jun 5, 2024
Recommend
CEO approval
Business Outlook

Pros

° Flexibility in WFH ° One of the best health insurance plans ° 400 euro bi-annual voucher to spend on home office / amenities ° 1050 euro education stipend ° 900 home office stipend which has been deprecated as of May 2024 and has been replaced by the 400 euro bi-annual voucher ° Often breakfast / lunch from various customer restaurants of Toast in Dublin ° Often team events ° Often volunteering opportunities with Toast.org ° Very nice volunteering program where each employe receives 25 euro to donate to a selected charity through Toast.org ° 4 weeks sabbatical after 5 years of service ° In office snacks / coffee / drinks - (alcohol and soft) ° Rich parental leave program ° All the other standard benefits - Tax Save / Bike To Work

Cons

Toast's unlimited PTO is a tale. When I started it was promoted to be unlimited, however that quickly changed to be flexible. Toast gives 20 days statuary PTO which is a rolling balance and any days in excess of that is upon managers discretion. Non-production environment is a nightmare, often non-functional due to much freedom to release breaking changes. It has often caused days of delays trying to figure out why preproduction is unstable and non-functional, causing to high levels of frustrations and low morale in the team. Some technical decision are questionable and non-logical, one of them being DynamoDB is trying to be pushed for everything. Launchardkly is being used a feature flag across Toast even for non-product features which makes absolutely no sense. One downside of Dublin that directors especially in Fintech try to promote a culture of zero outages / accidents which leads to engineers being reluctant to declare an incident which isn't the case in the US counterparts.

2.0
Apr 26, 2024

at your own risk

Recommend
CEO approval
Business Outlook

Pros

Great base pay Expenses you can expense everything some great people good product

Cons

Senior management are unapproachable Holiday - feel guilt taking any Enablement do not enable, very US style selling which is pushy Burnout is common and normalized, but team leads keep pushing us anyway because they're under pressure

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Toast Inc Response
2y
Although this was a difficult review to read, we appreciate the feedback you've shared here. Since your review indicates that you're a current employee, I hope we have an opportunity to improve your experience with us. I encourage you to reach out to your manager or your People Success Partner to discuss further. We're all here to support you.
2.0
Oct 3, 2023
Recommend
CEO approval
Business Outlook

Pros

* Benefits are great in r and d

Cons

* Culture in the org is not good * Teams are siloed * No clear direction * Tools/tech not interesting * Strong top down approach with little to no bottom up * Micromanaging * Impossible to get any work done * Work life balance is dredful * Management is patronising/condescending

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Toast Inc Response
2y
Thank you for taking the time to share your feedback. I am genuinely sorry to hear about your experience, as we're committed to creating a positive work environment for all. We value your input and would like to learn more about your specific concerns, and so I would encourage you to consider reaching out to me directly to discuss further. We're constantly striving to enhance our culture and Toaster experience and your feedback is invaluable in helping us achieve that goal. Kind regards, Laura Brady, Senior Director of People, EMEA
Viewing 1477 - 1479 of 1,682 Reviews

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