Toll Brothers reviews

3.8

68% would recommend to a friend

(926 total reviews)
avatar

Douglas C. Yearley, Jr

87% approve of CEO

60% positive business outlook

Toll Brothers has an employee rating of 3.8 out of 5 stars, based on 926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toll Brothers employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

926 reviews
1.0
Nov 14, 2015

DONT DO IT!

Recommend
CEO approval
Business Outlook

Pros

Good to invest in, not to work at

Cons

Several project managers have left over the past few years. The company uses inefficient BuildPro to build its homes. BuildPro is a joke. The CMs who are getting low scores are doing in properly. The CMs who are getting high scores are manipulating BuildPro so that it hears what it wants. Because of this subs are paid before work is done. Subs are double paid multiple times (I'm sure we are not catching all the double payments). Regional President rewards those who ignore the corporate rules and punishes those who follow the corporate rules. A few PMs just tell their supervisors what they want to hear. Some PMs tell their supervisors the truth but they are punished. This is no way to run a business. Because the lack of a free flow of information, we miss a lot of things. Many PMs don't speak up and keep their opinions to themselves because they know upper management doesn't care what their opinion is. The work I produced got questioned so many times that it became impossible for me to do my job. I could never get anything done because my boss kept reviewing my work and making comments. Too many people involved with building homes and managing the job. Couldn't get anything done because I had to get approval from 20 different people to do anything. Also multiple changes to models and new homes after we have already built them. They say that their new design is better but homeowners who have already bought told us to leave it the way it was. But Regional and Division president told us to change it even though buyers in contract said no. We recently had a consultant evaluate the company. The company told us things would be different but two days later back to the same old crap. No work life balance. Project Managers are losing powers daily and are just basically paper pushers these days. I feel sorry for the good Project Managers that are still there. I know most of them already have one foot out the door.

1.0
May 6, 2020

Pretty Terrible Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

From some people, I experienced great kindness and understanding. I liked, as people, who I worked for/with. Some have become my lifelong friends, which is amazing. Another pro is that by not working for Toll Brothers, I feel better than I have in years.

Cons

I experienced a lot of discrimination here and I felt very unsafe in being myself just based on the behavior of how people treated me when I did not conform to traditional tastes. I was told to wear brighter colors, makeup, and heels. This is a very traditional workplace that is very hesitant to change from the culture, to the people and the mindset. If you are looking for innovation and a forward way of looking, this is not really the place to be. Some people thrive in environments like this; I did not. I generally liked who I was working with, but people were very siloed and things were often not communicated well. I never really clicked or felt a part of a team or of the company. I felt that the people who worked the hardest and cared the most (which wasn't me) were not compensated enough for their effort and what they added to their teams in terms of value. Raises are very paltry, and the PTO and benefits pretty much suck. They say they offer benefits above the industry standard, but if this is "above" the industry standard, then, to me, something needs to change. If you really want to be an industry leader, you have to show out for your employees because they are the ones bringing in the revenue. Advancement options were pretty boring, but this company and job were also not good fits for me. Compensation was alright, but whether you are good or bad at your job it doesn't really turn in to any titillating raises. I was able to take PTO when I asked for it, but I always felt like I had to give a good reason to take it versus it being my earned PTO and some things are very personal. Representation in terms of gender, race and other identities is not really a thing here, though they try. Could get better in the future. Work-life balance was OK but they were very set on very traditional hours; I witnessed not much trust from management to their teams, as it seemed people thought productivity is equal to how many hours they see you working. Again, this is a very traditional place. My experience in work life balance was an anomaly amongst many of my coworkers who told me of the anxiety and panic attacks their jobs caused them and their fear of speaking of it in case they were seen as being weak or unable to handle the workload and, thus, able to be fired and replaced with someone who would not say anything. In reality, there were not enough people for the work given already as they cut down on positions and redistributed the work to the already over-worked without much regard for these peoples' wellbeing. Your direct management would be willing to stand up for you, but more senior management would generally have numbers/quotas and asks to be met that did not account for the health and wellness of people getting that work to them. Senior Management isn't very inspiring. Culture and values felt very outdated and flawed to me, but I never felt like I had much of a say anyway.

avatar
Toll Brothers Response
6y
Thank you for sharing your feedback with us. We pride ourselves on our diverse and inclusive workplace across the company and are sorry to hear you feel this way. We care about each employee experience and would like to hear more about your concerns. Please reach out to Human Resources at hrdept@tollbrothers.com.
1.0
Nov 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Very broad job responsibilities and opportunities to learn if you are a self starter. Little supervision and flat organizational chart. As long as what you are doing works, no one will bother or notice you. Salaries are comparable or higher than industry norms due to the need for "combat pay".

Cons

Tail-wags-dog style of departmental control. HR and legal department are running the company. Gestopo management tactics encourages departments and employees to "rat" each other out. Constant bickering and sniping at others is the norm even at upper levels of management.

Viewing 10 - 12 of 926 Reviews

Glassdoor has 983 Toll Brothers reviews submitted anonymously by Toll Brothers employees. Read employee reviews and ratings on Glassdoor to decide if Toll Brothers is right for you.